Holmes Tuttle Ford Parts

"Great customer service, Aiden in parts was super personable and helpful. They have hard to get parts, which is wonderful in a day of shortages and back orders. I would give them 10 stars if I could!"

"Big shout out to Mike Hill and the rest of the courteous staff at the service center. I had a very scary and alarming issue with my transmission on my F150 while driving. I called the dealership right away and got put on the phone with Mike Hill. Even though they were SLAMMED on a Saturday, Mike took my concern seriously, had me drop the truck off at the dealership, immediately got me into a loaner vehicle and contacted me at 6:55am 2 days later to let me know that they fixed my truck and it was ready to be picked up. This dealership has been great to me since day 1 over 3 years ago when I bought my truck and I was just more amazed at how great the staff was to me when I had experienced a really troubling moment with my vehicle. Thank you Mike! - Trevor Edwards"

"I recently had my car serviced ("The Works") and spent over $75 for poor-quality service. This service included an oil change, fluid top-off, brake check, and tire rotation, plus a multi-point inspection. I was told that my front brakes were nearly gone and needed to be serviced very soon. The rear brakes, however, were fine. Since I was not interested in putting my car in the shop to get the front brakes done that day, I took it to a brake shop a few days later. Their inspection found that not only did the front brakes need work, but also the rear brakes were nearly gone and needed to be serviced soon or else the rotors would also need replacing once the pads wore too thin. Now, why the discrepancy? Turns out, the two shops didn't use different measuring tools, the Ford shop did not remove the drums in order to check my rear brakes! This is specifically mentioned on the service summary that I was given. Had I asked them to take care of the front brakes that day, not only would I have paid more than the dedicated brake shop charged me, I would have had a real problem when the pads on my rear brakes wore out. Now, the fact that the rear brakes weren't properly checked makes me very suspicious of the other services the shop claims to have performed. Should I get a second opinion on every service they performed that day? Did I pay $75 for an oil change??? Aside from this I was upset with the customer service I was provided. Employees at this Quick Lane did not seem knowledgeable about the services offered, the amount of time services would take, or what the shop's descriptions meant - when I was paying I asked the cashier several questions about the things that were included on the invoice, because a mechanic did not walk through anything with me. The cashier did their best, I'm sure, but since they are a cashier their knowledge was limited. This is the second time I've been to this location (1st was for a warranty recall service) and I should have learned my lesson the first time. No plans to be dissatisfied a third time!"

"Quick Lane Service, especially Maintenance for Life, is extraordinary. In addition, I wish to applaud Steve S. and Jason D. I know dealer services possess a negative perception; however, I encourage you to dismiss that for this location. They are honest, and do not pressure. I truly appreciate them!"

"I took my Lincoln MKX into the repair center for repairs. It was not covered by insurance. The staff person worked with me to get the repair done at the best price possible. I was VERY satisfied with his attention to detail, and keeping me informed all along the way. The service was exceptional and my car came back looking like it just came off the showroom floor. I was VERY satisfied with the whole experience and could not have had it done better anywhere else."