U-Haul Moving & Storage of Towne East

"My review entails nothing I haven’t already shared with U-haul representatives. CONS: -Self pickup video and Uhaul app did not go hand-in-hand (rep told me app was garbage) -Sunflower seeds left in cab of truck -Much needed dolly was not available as ordered and pre-charged -1 of 4 customer service reps did not “represent” well PROS: -Truck was great operationally -3 of 4 customer service reps provided excellent service *Overall, this is the only time I’ve had a horrible experience with U-haul. There should be consideration that customers are renting trucks and moving equipment for reasons in which time and energy are of importance. Some of my time and energy were wasted during a big move."

"This was an absolute horrible experience! Checking out the truck the man spoke so fast you could hardly understand what he was saying. I rented an appliance dolly and a different guy brought it to the counter and said "here you go". Any other time I have rented a dolly they loaded it on the truck for me. Even the inspection they sent to my phone asked me to check and make sure it had been loaded on the truck. The truck was absolutely filthy and the paperwork said it had a quarter of a tank of gas more than what it did. The electronic inspection did let me change it. When returning the truck we were there a few minutes before they opened. I pulled the U-Haul in and my wife came in our truck to pick me up. Before I could even get out of the U-Haul the same rude guy that said "here you go" with the dolly at checkout was at my wife's window telling her she had to move our truck off the lot because he had to move U-Haul trucks around, she had not even been there long enough to find a parking spot. He would not let her speak and explain she was my ride and raised his voice telling her to get off the lot! She pulled out of the lot before I could get there. I was furious, I had heard the last part as I was coming around the U-Haul. I asked this jerk "Where the H#ll is she supposed to park? She's my ride home and I'm returning a truck"! He said he didn't know and didn't care, just not on the lot because he had to move trucks. This man is a very angry man and should not be working in any capacity where he comes into contact with the public! In a less civilized environment he would not get away with treating a person's spouse in such a manner. I reported all this to the main U-Haul website and have heard Nothing! I suppose they don't care! My family for three generations have used U-Haul but we're all going elsewhere next time!"

"When I came in on 9/7 to pick up my rental, I received immediate service and they answered a few questions I had. When I returned on 9/11 to drop off my rental, the gentleman on duty was very helpful. I was surprised at how easy and quick the process was and it allowed me to make it to work on time."

"Do not use for hitch installations. Save your time and go to the West Wichita store (big one off Kellogg). The wiring was an absolute mess (hot wire was hanging from the car and there was a poorly taped bundle of wires hanging at the hitch), and they knocked the skirt loose so that it was badly rattling."

"Two gentlemen at the counter was very helpful and was very polite and friendly. They were having a hard time with my transaction since I was exchanging two boxes that I purchased from a different U Haul dealer. They managed to make the customer satisfaction their priority and did an awesome job with the small rush of business they had at that moment. I’d definitely recommend going to this location rather than going to a U Haul dealer to get your shipping and hauling needs accomplished. Very happy with the service!"