Pizza Hut 1708 East Pawnee Street, Wichita, KS 67211

"We recently moved to this side of town, needless to say I will never order from this location again, I always order online and pick it up, the girl at the window was very nice but when I open the box and saw the pizza wasn’t made the way I order I went inside, I never expect free food and I only wanted them to remake my pizza the way I wrote it in the instructions. Instead, I was met with a very rude employee, telling me that they did not see the instructions on the computer, and he asked me for the ticket which I had to go back to my car to show them the ticket with the instructions on it after arguing with me some more about that I just told him to just give me my refund and he can keep the pizza and I was just gonna leave. The younger employees were better than him or the manager handling this, they offer to make me another one and have it but at this point i just wanted to leave, All I wanted was for them to remake the pizza not to be argue with, who would want to give them business after being so rude for absolutely no reason, I wasn’t mean or rude when I went in so I didn’t expect to be treated that way, after 20 minutes, I asked him if he was going to take much longer to get my money back which he replied with that Yes it is! I have never received this kind of customer service ever then when I told them that he shouldn’t have argued with me. The manager in the back came and told me that wherever I had put the instructions it was for the driver when I have done this for years whenever you order online you make the pizza how you want it and at the bottom says special instructions I knew this , but I just didn’t wanna argue anymore. I was done arguing I just wanted my money back and I wanted to get the heck out of there. There is a way to tell people if I was wrong really quick to admit that but obviously they are not that kind of people and they should not be on customer service. They should take the time to look online to see how everything works before arguing with consumers I was nearly 25 minutes to walk out with nothing and I will never order from that location again. They should know what they’re talking about if they’re gonna argue with the customer and obviously, that was not the case"

"I stopped in for the buffet around 12:15pm so a bit at the end of buffet time but still expecting great service. It was not great, first, the food was greasy and the bar was not full. We didn't get our drinks till after we were sitting there and eating for a while, then they forgot our salad. We would have been okay with most of this but then upon correction of the salad and such we had to wait for more food to come to the bar while others around us were frustrated and hungry too. I could go on but I will stop and end by saying that this location needs some help managing their skills and time."