The UPS Store

"Well, this is my experience with this store. I received a package at the store and they charged me $25 fee. I feel this is unacceptable because the company that sent me the package already paid for the shipment. I called UPS CS and they told me this is a local store issue, that they don’t know about this. Called the store spoke with the manager and he told me that they charge this because they have box mail services. That doesn’t make sense for me because the shipping is already paid, and they are UPS. I feel that they just stole me $25. Actually I had received packages and FedEx before and they never charged me for receiving a package and the store. So be aware! For me, I will take future business to FedEx."

"Everyone in the store is always so friendly and so helpful. They make sure I know all my various shipping options so that I can make the selection that best suits my needs. And actually, they always tell you to have a nice day and thank you for your business. They really seem to appreciate their customers!"

"Employees are friendly, helpful, attentive, and move customers through at a comfortable pace. If you have to wait a few minutes, it is because so many people use this location, especially in the hours prior to UPS truck pick-up. Amazon, Nike, etc. returns here are smooth and very simple. If you need packing materials or to packing, they do it for you, only charging for materials. Other services I've used here are also top rate. I like their greeting card selections, as well! Handy. The parking lot in the strip mall in which the store is located is tight and frequently busy; parking spaces are not always available directly in front of the door to the store."

"Went here to have posters laminated. The girl looked inconvenienced that we were even there. The girl at the counter took them from me when I asked if they could laminate them, set them on the counter, went to the back and talked to someone, and came out and said they were out of laminating material…as we walked out, we saw the laminating matching with a FULL roll of laminate. We asked about that and she said, “that’s for laminating big things.” Again, I had POSTERS I needed laminated. Won’t be back. In the attached picture, you can see the roll of laminate. Sorry for bad quality, it was taken through the window."