AT&T Store 1140 Eisenhower Road, Leavenworth, KS 66048

"This is by far the worst AT & T store i've ever been too. Me and my Husband , switched from T-Mobile too AT & T. We both had trade ins everything went fine during that process and we were happy. Once we got the bill and it was $80 higher than what it should of been we were confused. We called and they stated that they only had my husbands trade in and not MINE. They sat and made us feel like liars and treated us terribly. We spoke to every manager in there and they all said the same thing. That they couldnt do anything and that they didnt have my phone. This went on for MONTHS. The bill kept getting higher and higher. I Decided to go to the legends location and speak to one of their managers. As soon as i did they FOUND MY TRADE IN. Stated it was a technical error! The manager that did our trade ins did it incorrectly which is Obvious since they couldnt find it by my number. They had my trade in that whole time and Continued to over charge for months. Seems to me that they were just lazy and would rather play the blame game. We will not be returning to this location. I recommend everybody to the legends location!!"

"The employee who helped me was very friendly. I was there to upgrade my phone, and she got me taken care of and on my way quickly. When I had trouble getting my new phone set up and came back to the store, she was super friendly and helpful, even though it was almost time for them to close. It was exceptional service."

"Nate was a wonderful "sales rep". Not sure what their titles are, sorry! But he was a great guy; friendly, handled himself professionally, etc. Can't say enough great things about him. If he's there, I'd rather wait until he's available when possible, because he knows what he's talking about and doesn't just tell you what you want to hear. I appreciate that so much more than someone who's just trying to appease you, like one of the other guys who likes to showboat. Please give him a huge thank you! He deserves it!"

"I had a weird email that indicated on my AT&T cellphone and wanted to see if it a scam or real. Savannah met me at the door and was absolutely wonderful in her customer service. I left their and told my husband who was in the car how wonderful she was! It was at least a 360 degrees different than my last visit when I left their and swore I would never go back! Savannah was awesome!"

"I have been a quote unquote valued Customer with AT& T for more than forty five plus years and have gotten any trade-ins perks freebies etc. Upon return for replacements or or upgrades in the past years Even though I recommend co-works and friends and family to AT&T. I may have to re think my loyalty, I don't believe they share my ridiculous sentiments or monthly \yearly business. They even charged me $55.00 to re shelf a phone I didn't request Thx A Lot. RONALD R. Bell, Loyal Customer."