North American Van Lines 2111 Industrial Street, Wichita, KS 67216

"Poor experience with this move. Did not initially honor a price lock contract with no additional services requested or rendered. Mis charged our card in advance and could not provide an immediate credit but rather said we would have to wait 45 days for a check for the over charge. Missed the contracted date of delivery and did not credit the daily penalty. The truck was very poorly packed and we had several pieces of furniture damaged. Sent only two people to unload an entire truck. We had to help unload in order to be done within the day. The delivery driver was very pleasant however which was a bright spot in the situation. We moved two years ago with another national mover and had an excellent experience, so maybe our expectations were too high. Update 9/13/2023: this company has refused to honor the price lock contract nor refund a known overcharge to deliver our items and has been non-responsive to both internal complaints as well as external complaints with the FMC. The fully purchased insurance denied a significant portion of the damage caused during the move. Since there has been a lack of response it leaves us no choice but to pursue legal action. Stay away from North American and Kings Moving and Storage, their agent."

"Many things damaged or destroyed. Inventory not accurate. Moving experience very chaotic"

"I hired this moving company from a military recommendation. Warning: don't. When you first book with them, they are nice, polite and responsive until they get your deposit. Then you have trouble getting a date for pick up and delivery. I was given multiple moving dates. They finally said Thursday afternoon. Then they said the driver was running behind and would be there at 8 a.m. on Friday. No call, no show nothing. I called multiple times. The dispatch Telly said the driver was coming from Dallas and just running behind. The driver never came. The next day Saturday Telly said they were bringing drivers from New Orleans and they would arrive around 6 p.m. They come at 8 a.m. Telly said the drivers would drive straight through. Didn't hear from the driver until Tuesday and he agreed to drop my things off at 10 p.m. He called at 8 p.m. and said he was too tired. He said the truck broke down, he had to rent another one and that was part of the delay. I asked to see my things to ensure they were not broken. He said he couldn't do that until I sign and pay. I called and verified the amount because American Van Line said the amount could change. I verified if I could pay by check or credit card. When they arrive I give them a check. They said they can't take a check and they needed a cashier's check. I go to the bank to get it and they leave. It was then an act of Congress and some testy text messages to get them to come back, which they still have not returned. I called American Van Line and the manager said this was all my opinion and I could write my grievance in an email. I'd rather make sure no one else including military personnel ever use or recommend them. They are unprofessional and its been the most awful experience."

"Warning: Do not use this company. You have been warned. My yard...their drivers. Wichita KS. My neighbor moves, and I get this companies reckless drivers going intentionally through my yard. Yes, I have video of it. A claim has been ongoing for 5 months now. No resolution. Complete bull. Its a game of pass the buck. No one wants to take responsibility. I confronted the drivers, managers, claims specialist, safety coordinator...the list goes on and on. No call this number, call that number, talk to so and so.... I would anticipate the same issues if YOU have to make a claim of any sort. I have never experienced a company not take responsibility for their employees. DO NOT USE THIS COMPANY! They will lie to you. They will deceive you."

"Moved a resident out of our property and were loud, obnoxious, banging things into walls, broke one of our elevators by getting something in the track. I have worked here for 10 years and have never experienced this kind of unprofessional behavior with a moving company. DO NOT USE THIS MOVING SERVICE> We could not hear ourselves think in the office."