Joyride Cycles

"Huge shoutout to pierce at the Hyde location for the help when I had some issue on my sram brakes. Had me come in without even knowing what’s going on, did some problem solving and helped me out on the spot, same day. Standup dude, always an awesome shop to support and helped me get back on the trails while fall riding is at an all time high."

"They’ve always fixed me up right and nice."

"great customer service and attitude compared to shops in the area where i’ve felt more like a problem than a customer. i’ve gone in a couple times with issues and have been nothing but happy walking out. they are awesome about listening to any bike issues you are having and being able to diagnose quickly to get you back on the trails. if you have a santa cruz, don’t go anywhere else in the valley!"

"Great shop, picked up a new bike and Wyatt was very knowledgeable and helped me pick out my ride. Since the purchase the shop and Wyatt have been great with any questions I have, showing me how to tweak the bike and source any products I want/need. Definitely check them out! Update: when I purchased this bike I told Wyatt we would be ultimately be going to Moab to shred. Well the bike definitely didn’t disappoint on the slick rock trail! Shout to Wyatt and joyride, we finally made it!"

"I wouldn't trust these folks with cruiser a bike. We asked them to fix a flat on my wife's cruiser because we were in the middle of moving and all our stuff was packed away. First attempt led to a bulging tire. She took it back, they admitted their error, and fixed it. Two days (and a short ride to coffee) later the tire had popped while stored in our garage. They fixed but charged her full price because they "didn't know how my wife had been riding" and a number of other excuses (all blaming her). When I heard about this, I was shocked that an LBS would provide such poor service. I emailed the shop via their website hoping it was an innocent mistake by a frontline employee, and something they'd make right. Now, several weeks later I have heard nothing back, so I feel it is my duty to let people know how they do business. It's a bummer because we'd hoped we had found our new LBS. Edit: While it's great to have a response from the owner, it's odd to be asked questions in a public review response instead of via the email I sent. Quick response to his(?) questions: a) We were charged twice, not once, to fix the flat. b) I wasn't "bad-mouthing," just sharing my experience. Others can decide if the experience was "bad." Wife discussed the issue in-store and I emailed, but never heard back... so the owner's response was productive to that end. c) Definitely don't think the repair issue was intentional. Never meant to insinuate that. I still have not received a response to my email, though. It sucks to voice a frustration and be ignored. Anyway, I wish these guys continued success. They're enthusiastic and friendly. I love local small business. But I won't be guilted into silence when, even after being made aware of a customer service issue, the response is to ignore and deflect."