COVID-19 Drive-Thru Testing at Walgreens

"Good store"

"DO NOT use their pharmacy. Gotten the wrong pills before or incorrect quantity. The medication is also never ready when they say it is."

"I didn't have a terrible experience, but it seemed really unnecessarily confusing and overall a little frustrating. When I made an appointment online, the email I received said to follow the signs and instructions at the location. I went to the pharmacy drive-thru and sat in the furthest lane wondering what to do because I didn't see any signs. So I called the pharmacy, but I got put on hold for a long time and no one ever answered. Then I noticed the person who pulled up in the lane by the window after me was doing a nose swab, so I backed up and pulled in behind her. Even though the email said very clearly NOT to roll down my window, the guy in the pharmacy motioned to me to roll down my window. Then when I tried to confirm my appointment, they had my DOB down wrong (I checked the app and it was right so IDK). Thankfully, he let me take it. But he never even asked to see my ID... Which is concerning because someone could totally send someone else to take their COVID test for them if all you need is to say your name and DOB. Anyways, he finally sent out the packet of info and the nasal swab and tissue and started telling me to make sure to stick it in far enough. After staring blankly at him for another minute, he finally remembered to tell me the rest of the instructions (swirl it around in each nostril 5 times, etc.). So I did it, sent the swab back, and he took it and walked away from the window without saying anything. I sat there for several minutes before realizing he wasn't coming back. No "Thanks, that's all you need to do." No asking if I had any questions. No letting me know when/how I'd receive my results. Maybe I'm just used to Midwest nice, but also quality customer service is still a thing right?! All in all... Maybe go somewhere else for your COVID test if you don't want to drive away frustrated."