College Park Family Care - Murlen

"I have been going there for 20 + years! Every appointment has been a blessed experience . Staff is always smiling friendly and so positive!! The office is clean and always smells nice! I think it would be hard to find a group of compassionate professionals as great as this office has!!!"

"Dr Michael Ferguson and his staff are by far the best healthcare providers I have ever dealt with in my entire life! His demeanor and attentive manner let you know he truly cares about your well being. The BEST!"

"This review has nothing to do with the doctors, nurses or lab employees at this practice they are wonderful and I would recommend them to anyone. That being said the front desk is awful, almost bad enough to no longer use this practice. Twice now I have checked in and waited for 45 minutes plus after my appointment time to be taken back. Today I had an appointment at 10:10 I arrived at 10:05 and went to check in and the front desk receptionist took my info figured everything was good. She was distracted giggling with what looked like a medical sales rep or something talking about calling her next week etc, so distracted she didn’t check me in for 40 minutes!! I waited in the lobby with no explanation on why everyone who was coming in after me was going before me so I finally went up and checked because I had waited so long I genuinely thought maybe I had my appointment time wrong turns out she was so distracted she just didn’t submit my check in info but she didn’t tell me that she told the nurse who was extremely apologetic which I appreciated even though it was not her fault at all. Pretty ridiculous honestly. It’s also so hard to get ahold of someone on the phone here which I think is odd because in my time I spent waiting in the lobby it seems like they have enough free time to answer the phone. There is one good receptionist I wish I knew her name so I didn’t have to clump her in with the bad. Overall this place needs some serious work on the front end."

"Dr. Kerry was amazing and helped us get to the bottom of what was going on with our 3 year old. However, the receptionist was very rude, short with my husband because she had to enter in a new insurance card and we were slowing her down while trying to Wrangle an active three-year-old. Also had the same receptionist call us 30 minutes prior to appointment saying we didn't have an appointment and scheduled a different appointment at a different location. Only to be called by a different receptionist and told that we in fact did have the original appointment we booked online.We were 2 minutes late getting to the appointment due to having to change everything around again and was hoping for a little acknowledgment from the receptionist who had made the error in the 1st place, instead she was extremely cold, unapologetic & ignored my husband at 1 point after being asked a question.Very disappointing because we love College Park and this was our 1st experience at the Murlen location due to our regular doctor being fully booked for a month."

"Kerry Ensminger has been our doctor for many years and along with Becky, Rachel and the rest of the great staff it is truly hard to beat. Very trusted and dependable. I have referred several people to this office and to Kerry. Thank You for everything you do for our whole family."