Springfield Carpet One Floor & Home 1415 East Battlefield Road, Springfield, MO 65804

"Ask for Rhonda Guenther , she came out helped me pick carpet, dealt with my erratic schedule, and worked with me wile I was out of state for business. Simply put im not impressed by people who just do there job , she went out of her way to help me and explain specific details I asked for and fielded calls from me at random times with no notice."

"As a sub contractor finding a business to work with that genuinely cares and provides quality work is sometimes hard to come by. I greatly appreciate Rhonda at Carpet One! She provides a quality and safe work environment along with a family atmosphere!"

"Rhonda was very helpful and knowledgeable of product in question for our church. She was excellent on following up letting me know the status of the order and when it would arrive for installation. She also recommended an excellent installer for the job. I would highly recommend Rhonda at Carpet One for any flooring needs."

"Rhonda and the team are why I purchased from Carpet One. I called multiple stores looking for one product. I liked that they are family owned but had no allegiance. The product I was calling for a quote on was a residential grade flooring and was going to be used for commercial purposes. They were the only one to point this out to me and direct me in the right direction. I am now and will be evermore happy that I called them because of their customer service and attention to detail."

"The Springfield, MO store sold my mother carpet and vinyl planks for 3 rooms. The salesman said they had a contractor who would install. They made all arrangements. When there was a problem with the plank installation, Rhonda at Carpet One said they weren't contracted with the installer. They just make referrals to contractors. Essentially, not their problem. The plank floor was covered with tacky blue glue and glitter. The contractor had agreed to come back and use adhesive remover but no-showed/ no call. We spent hours cleaning the glue off of the planks. Not a store I would recommend. In response to the reply from Carpet One, the installer offered to come out 2 days after his no show. By which time, we had already spent 3 1/2 hours scrubbing and cleaning the floor. He spoke with the store manager when she called him with my complaint, but he never reached out to the customer to offer any refund or apology. We were not given his information at the time the salesperson scheduled the installation. We had to call multiple times in order to receive that info. I still would not recommend this store."