Hy-Vee Pharmacy

"They have a hard time answering the phone, that's their biggest down fall. So if you take prescriptions that require calling them to get them filled, you might find that you get tired of playing that game once a month. Just a heads up!"

"I am giving the pharmacy 4 stars only because the individuals working are so pleasant and thorough. I do have an issue with under staffing. One never knows when the drive-thru will be closed. That creates an issue for me because of the chronic pain I experience. This situation causes me to have to park and go in and stand in a very long line. There have been times that I have been in line so long that I can barely walk back to my car. I switched to Hy-Vee because I was having so many issues with Walgreens (randomly closed at any given time)and CVS. I now feel as though this pharmacy is heading in the same direction. The staff is so wonderful and I wish that I could help them. Please be prepared to go in and wait in a long line for your medication. My next adventure will l be to have my medication mailed to me which is cheaper in the long run. Love Hy-Vee anyway."

"I don't know what anyone is talking about. Wait time is less than other places, usually 10 minutes if really buay. Love the convenience of getting groceries at the same time, one stop. When shorted me a prescription they were quick to fix that and got me the rest quickly, happened only once."

"This is the worst Hyvee pharmacy I've ever experienced. I went to pick up my medicine, nobody was in line or the drive thru, I was the only one at the pharmacy. They had 7 employees working and all 7 ignored me for 10 minutes. Not a hi, can I help you.... nothing. After 10 minutes of waiting and getting visibly upset an employee finally walked up and said, "have you been helped?" Obviously not since all 7 of you have been standing around staring at me for 10 minutes. I've never seen an entire group of people just stand around and rudely not acknowledge someone for over 10 minutes. I don't recommend using this pharmacy, they have no intentions of helping anyone."

"This is the worst Hy-Vee pharmacy I’ve ever been to. I’m definitely changing pharmacies. I have to call 10 times before someone will answer. They never have my prescriptions. They tell me they’re ordering the medication on Friday and it’ll be in on Monday, and come Monday they never even ordered the medication so I have to wait ANOTHER day. Incredibly disappointing. I lived in MHK and the only reason I chose Hy-Vee here in Raytown as my pharmacy is because the one in MHK was great. Sad to find out that the same customer service isn’t carried throughout the company."