Avis Car Rental

"I normally get my rentals from this location and never had a problem until now. When i receive the car there was not any gas in the car. I called the store i got the rental from, they did not answer which directed me to the 1800 number. I spoke with a rep who explained once i returned the rental, i would not have to fuel the car and just return it with no charges added. I requested the rep to please add this information on my file. I have now returned it and got charged for gas. I tried to explain this to Clayton (I believe that was his name at the store, not the usual guy that is there when i get rentals), he did not want to hear what i had to say and just stated “don’t worry, i got it” after i only said something about the gas in the car. I called the store after i received my receipt via email, no answer, directed me again to the 1800 number. The rep who answered hung up in my face and did not want to hear what i had to say. I called again, the next rep was pleasant but he put me back in queue to speak with another rep instead of handling this problem. At this point i am very upset. The next rep did the exact same thing after asking for a supervisor. This is ridiculous and I would not recommend. Not only am i getting charged extra fees but i have representatives hanging up in my face, not wanting to listen to me or putting me back into queue for another rep to answer instead of a supervisor as requested. Finally got ahold of a supervisor and he removed the fees and gave a free upgrade on my next rental. Again, this is very frustrating to have to deal with this after the rental cost me an arm and a leg. 6 months later- never received that upgrade or anything."

"Needed a car for work ASAP, and Avis was able to provide me with a really nice vehicle immediately. Plus,I couldn't believe the price! Service was fast and the service rep was very friendly. I will definitely return if I ever need a rental agian."

"Nick Lawson and the Manchester Avis team are the best with the STL region for a rental/mobility experience."

"This was absolutely the best rental car place I have ever worked with. We had a change in our travel plans and the owner of this location (Nick) was amazing to help us accommodate our change. I will always rent from this location going forward."

"In the last couple of months I have used the Des Peres/St. Louis Avis location twice. I was very impressed both times. Caleb, at the counter, was professional, personable and thorough. My car on each visit was very clean and had low miles. I could not have been happier with my experience."