Polestar Plumbing, Heating & Air Conditioning

"Very professionally done. My sales rep was a nice young lady named Tania who did a thorough job evaluating the system I had and promptly sent me a quote for a new system. The installers were very polite young men who had the system installed in less time than promised. I'd do business with them again."

"Last summer the heat pump went out at the peak of the heat. I spoke to several HVAC companies and got bids. Polestar handled the process with the most responsiveness and professionalism. This year they came out to do a routine inspection of the heat pump and the plumbing. Both technicians were thorough and professional. Joe G. Was particularly attentive to my plumbing situation as we have a very custom home and he was careful to recommend the best way to fix some issues without doing damage to the aesthetics of our home. He gave me his card and I called him after another issue arose from the recent hail storm. His handling of my questions and needs gave me the assurance that I’m in good hands and being dealt with fairly. Thanks to Joe I have more confidence in getting things taken care of when I have an issue I can’t fix myself."

"I am so pleased with the work done by Sergio and his team. They had to replace the sewer line in my back yard and contend with a great deal of tree roots along the way from the enormous tree in my yard. They dealt with everything they needed to along the way, and at no time did I hear them say, "Well, you'll have to call someone else to do this" or "I don't do that, you'll have to get ahold of another person to deal with that. I find it easier that way." In fact, they did everything that needed to be done. I was a bit surprised at how soon they were able to get out here and start at it after I called. Everyone I talked with at Polestar from Danny, to the girls who take the calls and see I'm taken care of, to Sergio and his team were always polite, friendly, and left me with the feeling everything would be done and done well. I immediately felt understood and that I wouldn't have any need to worry. A great big thank you to all of you at Polestar for making what seemed like a great big scary deal to me, go so smoothly. Great job!"

"I have had Polestar out to my home several times in the past year. Each time, the service has been professional and reliable. Over the past week, I had two very old faucets that needed to be replaced. Anthony and Daniel C. did a great job. They also found a leak at the shut-off valve underneath the kitchen sink and were able to replace the old rusted shut-off valve and pipe fittings before it became a much bigger issue. Two days later, I had Polestar install a whole house water softener. Technicians, David W. and Julian also did a fantastic job. David thoroughly explained the set-up and process. He was able to suggest several options to make the system more efficient, including recommending what salt to buy and suggesting where I may want to have an isolated pipe line installed for unsoftened water in the future. David and Julian also found a small leak by the main water shut-off valve and were able to fix it right away before that could become a bigger problem. I am grateful for all of the technicians' thoroughness and expertise. I will continue to use Polestar in the future. Thank you!"

"I called Polestar asking for help with our sump pump. They asked me to send pictures and their manager Danny would review. They called back a few minutes later and recommended a brand new sump pump, in stock, would be installed, etc. 48 hours later I came home from work to my sump pump spewing water. Pipes/connectors separated, water gushing. And now we’re sitting here, waiting for a senior technician to evaluate. Irritated, confused, feeling scammed. UPDATE: Anthony returned and was able to fix the problem. They tested the new connector several times and apologized for the inconvenience. We appreciate their quick and thorough follow up to make it right."