Baron BMW Service Center 9010 Shawnee Mission Parkway, Merriam, KS 66202

"I've had my BMW in their shop 4 times for a battery drain issue. I've spent almost $10,000 on repairs as they guess at what's wrong. They want another grand today and told me I should sell the car. The level of incompetence is astounding. The service manager, Matt is an arrogant jerk. Do not take your car here. Over priced, poor communication, rip off artist who should be in jail."

"I absolutely recommend additional shopping for the nearest technician in the area. If your car isn’t under warranty with them (Baron), and actually even if it is."

"Austin and Luke are fantastic in the service center. The GM, clay is also a very wonderful person to interact with. They all treated me and my car w the utmost respect and attention as if I was their only customer. Recommend to anyone with a bmw"

"I usually don't take the time to write a review, especially to gripe, but I feel like it would be a disservice to future customers if I didn't share my experience. Some of the poor service may be due to recent turnover, but no excuse for being lied to on several different occasions. When I came to pickup my car, I was quickly handed the invoice with no price adjustments made that were agreed upon. Then waited for them all to be approved again. I was also told they had been working with my warranty company and weren't getting time punctual responses. I decided to pay and submit my claims later - when I called the warranty company, they said they never received a call from the auto shop regarding the warrantable repair. I've spent thousands of dollars worth of repairs there hoping for world class customer service. This will be the last time I ever have my vehicles serviced in their shop."

"Recently visited Baron BMW service center. Excellent service and professionalism. Shout out to the Tech Dalton Strause for great customer service and a job well done!"