Home Services at The Home Depot 5700 Antioch Road, Merriam, KS 66202

"Please do not go to this Home Depot store if you are looking for any sort of home remodeling work to be done. We recently purchased 2 new sliding doors for our home from this location, and the experience was anything but pleasant: 1. Had to go, in person, to the store 4 times to set up an install date for our two new doors. Twice, the customer service representative was late to our scheduled meetings, so our 30 minute meeting was cut short to 10 minutes. Super inconsiderate of people's time. 2. Initial install date was pushed back 3 months from their original estimated install date. 3. Signed up for a credit card to help pay the doors off in chunks. Before we even had the door installed, I received multiple aggressive emails every month beforehand saying I had to pay a minimum balance on my card, or else I would be charged extra. 4. During the date of installation, it was brought to our attention that the manufacturer ordered the wrong door to be installed. 5. The installer, the day of, didn't install our second door and instead left a hole in our wall. They were planning on "coming back and finishing installation" once the manufacturer had the right parts. Turns out, the manufacturer wasn't going to have those new parts available for over a month. Had to convince them to install the wrong door for the time being, or we would have been left with plywood where our door was going to be at for over a month during the coldest time of the year. 6. Called the store 4 times before I was able to talk to the person handling my case. Their status was "they will get back to me when they hear from the manufacturer". 2 weeks later, and have yet to hear back on the status of our door. 7. *Extra cherry on top* I had finally gotten an email back from Home Depot about my installation. Turns out, it was an email meant for ANOTHER customer, informing them that the damaged parts from their order were going to be replaced... by the same manufacturer. It's therapeutic to know I'm not the only one having the same subpar experience from this location. Please do not go with Home Depot for any home improvement project you have. Absolutely horrific customer experience."

"The company as a whole is, anything butt pleasant and helpful in every department bar none."

"Extreamly customer oriented, and they have a discount wood section that they add to every week. 70% off."

"Got the assistance I needed and everything I needed to get to prepare my home"

"I've called 2 home depot's this morning....rang about 50 times, not exaggerating.....then disconnected w/out speaking to anyone!! Wow, thts great customer service smh"