Suntrup Hyundai South Service & Parts

"This is not a trustworthy service organization. I brought my car in for a recall and random indicator lights turning on. The recall was executed, but they neglected to tell me that the valve cover leak addressed during the recall had soaked my alternator in oil. I asked what they thought was causing the indicator lights to turn on randomly. Typically the cause is low voltage due to a failing alternator. They told me there were no stored codes, that it hard to tell with an intermittent problem and the alternator tested fine. There was no mention of the alternator being oil soaked or that it could be causing damage to the alternator or that replacement may be needed in the near future. Also, turns out when I called back the service technicians manager told him to not to an electrical diagnostic on my car as I had requested so they didn't even check it for codes (because it was to old). I was lead to believe they ran a diagnostic as part of the recall, but they just didn't do it and told me the car was fine. I would not trust this organization with repairing or maintaining the safety of my vehicle. - They also appear to not pay attention to detail. They don't even have the mileage correct for my car in their reply to this review. The fact that they chose to not diagnose my car was never discussed with me. Again they made a unilateral decision to not run the diagnostic and led me to believe it was completed. Completely untrustworthy."

"Made an appointment to have my oil changed , been waiting over an hour an 15 minutes and no word. Will only do service recalls. Very disappointed!"

"I would not trust my car to anyone at this location. Their service and associated communication is terrible. I had my car there for a simple repair and they said 1 day and they took 7 days even over a weekend and no one called to let me know. I called and left many messages and none were returned. Finally on Monday, I reached them and it was another 3 days before my car was ready. It was very unprofessional and frustrating."

"Friendliness as you are greeted for the service of your vehicle. A peace of mind knowing your vehicle is in good hands and will be in top working order once you drive away."

"My scheduled oil change and tire rotation appointment went well. After the tech performed the inspection, he noted the cabin and engine filters were in need of replacement, which I agreed after viewing, were very dirty. Tim McCarthy , our service advisor for many years, kept me informed of the progress and addressed any questions or concerns."