U-Haul Storage of Sherwood

"This location should pay more attention to the condition of their equipment before it is rented out. There was a large dent on the back of the truck I rented before I drove it off the Uhaul lot, I saw it and took pictures and a video of the damage and other preexisting damage on the truck before I left. I returned the truck and was left with a large fine for the large dent that was already there. Fortunately I was able to show the employees at this Uhaul the proof of the preexisting damage and had the fees retracted.... Had I not had proof, I would still be out $150!!"

"Slow rude service, I was given the keys by my truck was blocked in and had to get back in line, one person working the counter and one person sitting in office not helping customers. Girl at counter was very unprofessional and poor attitude who was rude when I wanted her to switch me out keys. Uhaul store was painfully slow, delayed 30 minutes because truck was blocked in, also my scheduled time was changed for some reason so when I arrived I couldn’t use the app to pick up the truck. I’m not sure I would use U-Haul again. Just be good at your jobs, it’s not difficult, it’s literally what you all day everyday, how can you not have this down?!"

"They are literally the best people I've met in a long time, I was helped by two people that did the world for me. They not only looked out for me they save me money, help fix my hook up to the vehicle but also stayed positive affirming that I was good. I will always recommend them for any type of situation, best uhual place out there."

"You have to watch them. They will try to overcharge you. When I insisted on getting a receipt before I left the facility, I was told I would be charged for an extra day for being 5 late. I had to raise a stink about that. , b7 hiI have seen ominutesther customers getting upset about their convoluted check-in and drop off procedures. It seems that they have a corrupt culture, operating ith a mission to extract more money"

"The staff at this location was great. Went online on a Saturday evening, and reserved the van for the next morning. The app would not work when we arrived to pick up the van, so checkout was done manually by the staff. They were great. The online checkout limited how many photos of damage I could attach. It was all mostly small cosmetic stuff, but it would've been better if we could upload all the photos for peace of mind. Van was fine, ran well & served our needs. When I returned it - it wanted me to check it back in using the app. Since it wasn't checked out in the app, it wouldn't allow me to check it in that way either. Clear posted instructions for checking in without the app in that situation would be helpful. Got an email the next morning at 7:14am that it had been checked in. Due to their best rate guarantee, the total cost was only .98 cents over the estimated cost I was told at pickup by the staff. It was nearly $25 less than had been quoted by the website the night before. Pretty cool, especially when I even went approximately 10 miles over the estimate. Always use Uhaul - never regretted it! Thanks."