Emerald Moving Inc 4630 Cloudburst Way, Eugene, OR 97402

"Emerald moving did an excellent moving our furniture. The job was long and they encountered many unexpected obstacles (like having to remove the doors from my fridge to get it to fit through the door), but they did it with a smile and with so much patience and care. Really impressed with excellent work. Thank you!"

"My goodness! The crew that came out to relocate a couple of pianos was fantastic! It was so much fun working with them that I almost wanted to apply to go to work with them. HIGHLY recommend Emerald Moving. Great experience and competitively priced. Thanks Sandy and crew for helping us out!"

"I think this is the fourth or fifth time I’ve used Emerald moving for local moves for my family. I would not even look for another mover other than Emerald. From Sandy who sets everything up to the movers in the day of the move, everyone is courteous, professional, and they take great care of everything from point A to B. Accidents happen in moves but I can safely say in the last five there has not been one issue, that’s how much pride they take in their work and working with their customers. Stop looking and call them to see if they can meet your moving needs. If they can meet my mom’s expectations (and they are off the chart at times) I’m confident they will meet and exceed your expectations. You will not regret your decision. Thank you Emerald Moving for several jobs well done!"

"Emerald Moving were great. Everything from making the reservation, to the actual move, to payment was a breeze. Shout out to Sawyer, David and Zach who did an awesome job. Great attitudes, nothing was a problem to these guys, and they tackled all aspects with the perfect balance of care and speed - an effective and efficient crew. Some aspects of our move were really tricky, and they made it look like a walk in the park. I am happy to recommend Emerald Moving, and I will happily use them again."

"Let's start off this review with a couple of positives: - The loading crew itself was attentive and did all that was asked. The crew understood our time constraints (unlike management, as you will see in the following). - The crew did what they could, saved the experience, and deserve 1.5 of the 2.0 stars given. Now, on with the painful negatives that should have you ask yourself if you ever want to work with this firm: - My wife reserved the job date and time months before our requested appointment for two loaders and a packer. My wife was assured of the appointment via an email confirmation from Emerald's system. Three days prior, my wife called Emerald's phone contact (assumedly the scheduler/dispatcher), who assured my wife that we were on the books for the requested date and time that would happen just over 72 hours after the call. - By now, you probably have guessed that Emerald's system failed miserably. Imagine yourself in our scenario with several key moving (no pun intended) pieces that had to rely upon the loading of our U-Pack 26-foot trailer. My wife and I were up early on appointment day and had our trailer ready in time for the 9 am appointment. At 9:30, we called Emerald and were told that they had us on their schedule for a week later than our confirmed appointment. To save you from longer details, we called several times throughout the day and were provided placating information that had us getting angrier and more concerned as the day went on. Suffice it to say, after the last assurance that the crew would be to us by 2:30 pm, we saw the three guys show up at 4 pm. That's seven hours after the time that was needed by us to work the other parts of our plan. - Moving is stressful. We can agree on that. The dispatcher contact provided very little compassion for our situation and seemed to never really give us realistic information. She did finally provide us with a token discount offer that was insulting in terms of our ultimate pain, inconvenience and solution. - Fortunately for us, we had arranged for a local friend who had a twenty-foot cargo trailer that pulls behind his pickup. He did show up on time. In fact, he is the reason that we were able to complete our move, as he took a much larger portion of the load than we anticipated. Good guy with a lot of heart. - Is today's work world challenged by a shortage of workers for certain industries? Sure. I would think that Emerald would take in to account the order demand and available staffing as part of their scheduling. Clearly, they need to tighten up the operations. If that means turning down some work, maybe that's not such a bad solution for their long-term success. - While we waited for the long-overdue crew, my wife and I did a portion of the job (that we had hoped to avoid) just so the crew could finish before dark and we could get our pre-arranged U-Pack trailer on the way at the scheduled time. You will see in the accompanying photo that we took what was to be a three or four hour job and enabled the hard-working crew to complete their portion in two hours. In summary, this situation made a stressful process even more challenging. Our minds were racing with thoughts about the possibility of no crew even showing up to take our belongings that were load-ready in every shape and form. The solution did happen, but not without us wondering how we would move all of our belongings back in to the house as a necessity for finding an alternative solution. This is a caution for you to consider very carefully how comfortable you are with enduring an experience such as ours. Nobody likes to move. Companies such as Emerald should do what it takes to make moving even slightly less painful."