Springwater Crossing 1132 Northwest Birdsdale Avenue, Gresham, OR 97030

"When I first moved in a few years ago, the manager was responsive and awesome. Im not sure there even is a manager anymore.. Anytime I've emailed in the last 6 months, I never got a response. This place has the potential to be amazing but mgmt isn't doing their part to make that happen. Homeless people go through the garbage every night. It's violating to watch them open up your garbage bags and look through them, not to mention it brings rats when they dump it all out. I've seen the rats running around and I'm afraid to even open up my garage. Some of the tenants here are mentally ill, nuisances, addicts,etc. One 8 year old girl rings my doorbell 10 times a day to ask for cigarettes, which I don't have and have never given her. One lady abuses her dog and leaves her on the balcony nonstop. The dog has never been taken out, and goes potty on the balcony. I've watched the dog pee and saw it run through the wood slat balcony floor to the downstairs neighbors front patio. Told mgmt, they didn't even respond. The same lady tweaks and will do things like fistfight herself outside or lay on car horn nonstop for 20 min straight at 4 am. My water heater has broke, ceiling leaked, etc multiple times. Wasn't sufficiently dried or then checked for mold. I'm assuming this is a frequent issue because I've seen that same truck of the guy they hire for flooding wayyy too often. When I moved in, all my smoke detectors were over 10 years old. Didn't know that until the kept going off for no reason. There was animal urine stains all over the carpets also.. I used a black light and they're EVERYWHERE. I don't have a pet, this was when I first moved in. These are nice places so I just don't get it. The bathtub water barely stays hot. Even if the limiter is adjusted, it doesn't last. They even replaced my water heater after it broke and I was excited to see it that made a change.. Nope. It's just frustrating.. They're all issues that could be solved."

"If I could give less I would. Upon move in we figured out heating and cooling wasn’t functional so we put in a maintenance request. That was 6 months and we still haven’t gotten any time frame in which it might be fixed. Then when we got a window air conditioner unit the breaker continuously blew as soon as we would attempt to use it. Yet another maintenance request that has gone un answered for 5 months. All the office has to say is that everybody is dealing with it and they will eventually get to us. Avoid this place at all costs. If you decide to sign then read the lease as it include hundreds of dollars of mandatory cleaning fees even if you personally have it cleaned."

"Been trying to leave a review forever but google kept blocking it because I was so angry before. It’s been many months since we’ve moved out and I’m still so angry about our treatment after living here. The office never picks up the phone and if they do the claim they will call back after looking at the issue and then don’t. Our washer broke and they didn’t fix it for over a month. Upon move out after taking our entire deposit they charged us another 300 dollars and threaten to send us to collections over them, we made sure to leave the place clean to the best of our ability. While living here we were confused over a neighbor’s patio 5 times, being charged for leaving a “bike” on our patio (we didn’t have a bike) at one point we thought maybe it was our plants so we threw away beloved plants because they wouldn’t stop harassing us over the patio, we had a neutral glass outdoor table and two chairs. Two weeks before move out we had nothing on our patio and we STILL got another notice of patio violations for the cherry on top before moving out we laughed. When my husband asked them why it keeps happening they told us it was because this new hire does the walk thrus by herself and sometimes makes mistakes. But 5 times ? It was extremely frustrating and hostile. Our apartment had electrical issues as well. The lights would flicker while cooking. The neighbors upstairs sounded like they were roughhousing once and I heard a loud thump and the bedroom lights went out. I fell into a horrible depression while living here and were desperate enough to break lease. I still get so angry to this day over those apartments. There is also a lot of dog poop at the play areas and walk paths. We have moved around a lot in Gresham and this was by far the worst apartment we have ever lived in."

"We rented this place June, 2021 - June, 2022. During our stay we hard a really hard time to reach the office to get the simple things done like change a filter or replace a light bulb. Before move in we were told that they wash all the carpets. When we moved in, the carpets dirty we hired a company to come out and clean then and it was filthy, even the air filter was clogged and dirty. During the winter when it was well below freezing our furnace stopped working we tried calling and putting an emergency request for repair with no answer. It took them 3 weeks to come out and take look. Only to have the same issue again the same day and again it took them 3 weeks to come out. If your trying calling them it goes straight to voicemail and no one will call you back for weeks. (If they call you back.) Most the time the office is closed and requires an appointment but no one answer to schedule one. We received a letter from them to renew our lease and they raised it by 16%.($300) When we decided to move out we requested a walk thru with them, they said they don't do that. Upon moveout we made sure we left the house in good condition. Only to receive a bill from them for $400 after they took our deposit. When we called to dispute the charges they threatened us with sending us to collections and that they don't care about disputes."

"We have loved living here. We are moving into a house this month, but have been here a year and enjoyed our experience. We had a 3 br 2.5 ba unit. Loved the layout, and never had any maintenance issues in the unit. Management was always helpful and responsive when needed, although we didn't need them very often. We had to break our contract, and they've been flexible with move out dates and prorating rent. This apartment felt very much like a home to us and we're glad we had such a nice, calm place to live."