Powell Valley Farms 1500 Southwest Pleasant View Drive, Gresham, OR 97080

"Since nobody can return my calls I’ll let you guys know please save your time and energy I moved out for months ago it took them 30 days to “ figure out “ my deposit then it’s taking additional two month to even receive my check with I still haven’t received a call this place at least three times a day. Nobody returned my calls or my voicemail. I called corporate on many occasions nobody seems to ever be in I’ve never dealt with anything so careless and frustrating like this in my life. And in Oregon by law if they do not send your deposit within 30 days if you moving out if you go to the courthouse, it will double so with that being said they are leaving me no other choice, but to go to the courthouse and I will be filing against them. Looks like I’ll be getting a even bigger check then what they are trying to give me my deposit was 8,889 times that by 4 because I know I’m not gonna have my check this month they are doing nothing, but making this a bigger problem for them. The only good thing about these apartments are the maintenance men. They are the best things there."

"I was a resident at this property for two years and experienced numerous issues with the property and property management team. The most shocking is that I moved out in November of 2022 and received my deposit check a few months later. The deposit check was returned due to insufficient funds. Almost six months later, I haven't received my deposit despite numerous email messages, phone calls, and in-person visits to the property. The other issues are more mundane; they failed to respond to any of my maintenance requests for the entirety of the time I was at the property. The management staff was terrible at proactively communicating during times of need. Example: we had a massive snowstorm that was causing the carports to collapse and damage vehicles. We had no warnings or notifications from the property management, so proactive residents went door to door to warn those using covered parking. We had issues with vehicle break-ins. Lots of them over three or four months until they started fixing outdoor lights and patrolling the parking lots at night—no word from the management team. Last but not least, the property has RATS. I'm assuming this was because of how the property managed the trash. They have one trash compactor, and it was either broken or overflowing."

"Management nightmare. They switch management all the time. The request to fix appliances have been ignored and took months. Prices are changing and high. They painted the parking spots and They towed my car after blocking off our paid for parking spot and having no guest parking available. Prior to this painting of the parking spots no car has been towed for the whole year. They just do as they please and are unhelpful to the tenets. Not to mention all the old dirty and broken pieces of the house. A broken window took 8 months to fix. Improperly “fixing” a garbage disposal then taking months to come back. I don’t recommend living here unless you just want to be frustrated and in debt"

"When we first moved in a couple years ago, staff was amazing. Maintenance was on top of any issues & never had to wait long for any repairs, people working in office were super friendly, rules of the apartments were followed by tenants etc. Not sure what happened but now you can’t get ahold of maintenance to fix anything if your life depended on it (we have a LONG LIST that is being ignored despite calling office, making multiple online maintenance requests etc.) They charge for “parking” when it’s literally just a normal parking spot with a # that nobody acknowledges, someone parked in your spot half the time, & have the nerve to raise rent when we aren’t even receiving the services we pay for anymore. This complex used to be ran professionally, now it seems to be a joke."

"Went to view an apartment and even though we had a tour scheduled it seemed that they didn't know we were coming. Jeff walked us through and gave us what info he could. We gave our info and were told Esmerelda would be in touch, never got anything from anyone beyond that. I reached back out a couple weeks later tried to get in touch to get an accurate list of availability to choose a unit before applying. When I called and spoke to Jeff, he was as helpful as he could be without having the info needed. I waited and he emailed over half the info requested(which is totally fine, he's not the leasing agent so he did his very best). Called the next day and left a message, emailed, no response for several days now. The rental market moves extremely fast in the Portland area, so we ultimately had to go another direction in order to make sure we had a place secured for move in when we need it. Here's the thing, if you want people to move into your apartment complex and feel good about the property management company, it shouldn't take nearly a week to get a response about available units. The units listed as available on the website are not accurate, so I personally didn't feel comfortable just choosing an option on the application blindly and submitting, especially with the application fees. The apartments themselves seem nice enough; they're clean and have relatively new finishes. Just really doesn't give me confidence in the company's ability to respond to situations. The two stars are for Jeff. He was helpful. Thank you, Jeff."