JOANN Fabric and Crafts

"Beautiful things. And useful and practical. And their prices are reasonable. And the service is good."

"Joann corporate should know that they're paying their employees to do nothing but lie and be rude to customers. I've never been so blatantly lied to and treated poorly in a store before. I get it, I've worked in retail too but I would never be able to keep my job if I acted the way these employees do. Every single one I've interacted with has been bad! Especially lily. Lily and another older employee just blatantly lied about not having a product just so they didn't have to help me look through the mess they call a store. Then before walking out the door after spending $40 on something else I found the exact products and they wouldn't return the fabric I had just bought instead saying that it had been cut. Yes, you cut it! The next day I came back for something else and someone at the cash register wouldn't match their online price for an item saying it isn't the same item even though it was exactly the same and when I asked to get the one on sale they said "if you can find it." Then I said what if I order it online to pick up since the website says you have plenty of it in stock and she said "I'll just cancel it." Never returning to this store ever again and I recommend you don't waste your time either. Just order online or go to a different store. Trust me."

"My friend is trying to get me into crochet and took me to this JOANN store to buy some yarn to work on projects together. This store appeared a little bit smaller than other JOANNs I have been inside, and not as well organized, though it does still have a lot to offer for arts and crafts supplies. They didn't have the size of crochet hook that we were looking for (12) and they were lacking in some types of yarn as well. But they do have a lot to choose from regardless, pretty convenient place."

"NEVER use their online ordering. Corporate verified they canceled 4/5 of my orders at store level. Which the manager lied about. I called prior to placing the order to make sure they were all in stock. I needed these items for a project for a special needs child which I explained on the call regarding inventory. They said no problem they can do it. So on their website they offered 20% off on pick up orders. They cancel orders & make people come in and NOT get their discounts because it’s “technically” a store purchase at that point. Meanwhile it takes 7-10 days to get your money back. Orders totaled over $125. No discount was even offered for the obvious store issue. I try to shop local for local jobs as Joann’s has closed a lot of stores. They need to stop ripping off their customers before Joanna becomes a company of the past. Amazon it is, this was the final straw. I try really hard not to shop on Amazon but companies like this just hand them their business."

"Joanne's fabrics and crafts in Beaverton is a great location to find all of your craft accessories, as well as fabrics for your costumes or designs You want to make.The employees there at Joann's were really helpful at answering questions on the prices of items, and finding the location of specific items in the store. The layout and the atmosphere of the store was pretty good too."