Blue Haven Pools & Spas

"***most of their response was not true, this is crazy to me Edited: After spending around $91,000 on our pool, we will have to spend more $ to have our spray deck redone, polish over half of the pavers to remove visible cut marks & chips, & other fees. Pool was complete on 10/22. Complaints were made on 12/30/22, 2/3/23, and 5/24/23 regarding the spray deck. Reasons this has been ongoing for 2 years:I had requested that they prioritize other jobs over mine, as it was not an emergency, & there were delays due to material orders. I NEVER cursed at anyone from their company. I was blocked from their facebook page for reaching out to another customer. We were super excited about getting a pool, so we went with the 2nd com. Wish we would’ve met w/o Everything started off great with Beverly. We did have to pay $1300 extra because we were not able to choose the material on the day we were supposed to. Initially, we agreed to have concrete around the pool, but it had swirls and & ONE large footprint. They had prepped it for spray deck, so they offered spray deck as a solution. We agreed & paid $700 to include our porch. Once everything was complete, it looked great, & the pavers were smooth. About a month & a half later the spray deck paint started peeling off, despite the office sending someone to paint over the affected areas, the paint did not match the rest of the decking. Instead of properly sanding and prepping the the spray deck they just painted over it, so of course it’s going to peel again. A few months later several of the tiles around the pool started to peel, this may have been a manufacture error. Also, the spray deck started peeling & cracking. The company replaced the peeling coping, but we later discovered that some areas were still peeling. The owner came out and refused to fix it, blaming misuse & said that we were gonna have to take him to court if we wanted it fixed. However, a week later the project manager apologized on behalf of the owner & requested permission to fix the issues, including areas on the spray deck, which we agreed to. We also faced difficulties with the spa, which was unable to stay warm & clean. Another pool company confirmed that the spa spillway was too low, causing water to spill into the spa and affect its heating. They replaced the coping again, but left visible cut marks & chips due to poor placement of cut pieces. Shavings from cutting the pavers ended up getting in the pool & spa, in which we were responsible for removing (it was a nightmare) & ended up staining the bottom. Grout was also spilled on the decking, further adding to the mess. We contacted the office once more, they had us select a more durable material. Once the new material came in we were informed that it was incompatible with the existing spray deck due to its height, so the owner wanted the original material put back in place, raise the spa, but NOT fix the spray deck. The day they came to replace the coping I messaged to make sure they placed the cut pieces facing the back. Well, they didn’t, we are left with visible cut marks on the coping along with a few chips & the spray deck cracking & peeling. From far away it looks great, & they did a great job on raising the spa, besides leaving it half full with dirty water from debris. My husband & I drained and scrubbed it clean. I’m not happy with the visible cut marks in over half of the pavers & the peeling paint and chipped spray deck. We had asked for a copy of their general liability policy several times & the owner refused & said we could possibly file it on our homeowners insurance. Overall, this pool construction experience has been highly disappointing. The repeated issues, & the owner's unwillingness to take responsibility have left us frustrated & dissatisfied. I will say the scheduler, project manager (who wanted to do the right thing), & workers were really nice. Note: This review reflects my personal experience & may not represent the experiences of others."

"We came to Blue Haven with a spot picked out in the yard and nothing else. To say it was not an easy spot for a pool is an understatement. The yard slopes so much. Beverly worked with us on an incredible design and Shane made it happen. This team really did listen to what we wanted for our pool. They were the only company we went to that didn't try to convince us to move it somewhere else. They delivered! We are incredibly grateful for them and all their hard work. ❤️"

"Blue Haven Pools did a remarkable job of installing our in ground pool. Beverly designed the perfect pool for our backyard and Shane was available when I called him. They make a great team! I would highly recommend them! Here are the results!"

"Blue Haven was an absolute joy to work with. Beverly was very patient and worked hard to get all of our wish list items into our design and within our budget. We are MORE than satisfied with her work. Shane was the project manager for our home and even after the pool was completed, he made us feel so comfortable that we call him for everything pool related. He answers the phone and gives us the information we need without reserve. Blue Haven is definitely the place to go if you want a quality pool installed from quality people!"

"Had a great experience working with Blue Haven from start to finish. From Beverly's design to Shane and his team in the construction of the pool. We are very pleased!"