Residence Inn by Marriott Shreveport-Bossier City/Downtown

"Requested for room service 10 days before but no response, only false promises are getting provided. Some front desk people are so arrogant that they don't even care about the customers. I just asked for the refreshments, and as per the schedule, it is supposed to happen yesterday, but they didn't do it, and the front desk is saying you need to stop by the front desk and get the towels. ....so irresponsible staff I had never seen in entire life....we pay more than comparative prices since it's by Marriott, but it's worse than a local hotel...."

"Comfortable location but the rooms need maintenance bad. They are not cleaned to the highest standard and the showers are damaged. If you get room 413 do not look down in the shower....."

"Long review and photos to accompany. Pros: -Service/customer service was kind, professional and responsive -Pool was warm and open -Fitness center was clean and everything was in excellent condition. -beds were comfortable and clean -loved having a full dining table, refrigerator, stove top, and working dishwasher -location (central to Shreveport and bossier which I love) -walkable to several things Cons: -Room maintenance was awful (see photos). -dishwasher was not screwed into place (also a safety issue) and fell Everytime we opened it -soap caddy was falling off in the shower -bedroom door would not stay open -calking was well overdue -toilet paper holder was rusting and difficult -Cleanliness - lots of dirty handprints on doors (there was no hair and other areas seemed clean enough) - carpet was due for a deep cleaning (black when I had to wipe something up) Overall I didn't feel it was up to general Marriott standards and was disappointed given the price I paid for the room. I am happy to pay the price, but not for a room that was maintained and looked ike this."

"I recently had the pleasure of staying at this location that perfectly blended convenience, cleanliness, and top-notch service. Nestled within walking distance of the vibrant Louisiana Boardwalk, casinos, and an array of delightful food establishments, this hotel truly exceeded all my expectations. One of the standout features of this hotel is undoubtedly the immaculate rooms. From the moment I stepped inside, I was greeted by a fresh and clean atmosphere. The attention to detail in maintaining the rooms was evident, with every corner gleaming and the furnishings exuding comfort. It was evident that the hotel staff takes great pride in their work, ensuring that guests experience the highest level of cleanliness and comfort during their stay. Another highlight was the delightful breakfast provided each morning. The hotel's breakfast spread was simply outstanding, offering a wide variety of options to suit every palate. From freshly baked pastries to a selection of cereals, fruits, and hot dishes, there was something to satisfy every craving. The quality of the food was excellent, and the breakfast staff was attentive, ensuring that everything was replenished promptly and the dining area remained clean and inviting. What truly set this hotel apart was the exceptional friendliness and warmth displayed by the staff throughout my stay. From the moment I checked in until the day of my departure, every interaction with the hotel staff was met with genuine smiles and a willingness to assist."

"Staffs and the hotel manager need to be trained about Marriott Bonvoy loyalty program. I was rejected a room upgrade despite the rooms being available. First they said there is no availability. Then I showed the app with upgraded rooms available. Then they said the system is not allowing to do. Guys, this is not a motel to say lame reasons. Breakfast definitely needs improvement. Only 1 elevator is working. Positives - Housekeeping is good. Location is great and walkable to Horseshoe."