Sleep Inn & Suites I-20 6720 Klug Pines Road, Shreveport, LA 71129

"I WAS KICKED OUT! I was there with my two babies . My child was running around in the room , the office called and said there was a complaint . After I got off the phone the man storms to my door mad and aggressive . I called the office and told them A mad man came to my room and I was uncomfortable . The lady apologized and said she would get him moved . She called back a few mins later and told me I had to be gone within a hour!!! Me and my two babies were put out we caused no harm to anyone . They were in the room playing and watching tv . I had to move everything out while being rushed and didn’t get any assistance . The lady was at my door while I was trying to get my stuff . These people are disrespectful I would never recommend to anyone ! I ask the girl in the office for corporates number and she didn’t want to give it to me . I asked for the manager she said he was out . They had people at the door and standing out watching me . I feel harassed and treated like trashed . Me and my kids !!!! I can’t check in to another hotel until 3 which is 5 hours away ! You never treat innocent kids that way and put them out because they are playing and the floors are thin to make the people under us hear them"

"This is a nice hotel. Location is pretty good. It's not far from shopping centers. It was quiet and the staff was really nice. Beds were a but firm for my preference but may be perfect for others."

"My 2 cents: I read the reviews after initially checking in (disappointed )and found most of them to be true ( phone calls on speaker phone in the lobby, lack of attention and not very friendly and loud music in the parking lot last night) and could pick out the one with the bad reviews immediately. However, I feel it’s important to note that the disappointing one is not the only night shift desk clerk that works here. I am writing this review for Ms. Irelle, I’m sure I misspelled or missed completely because of the uniqueness of her name and time of night I am writing this so I do deeply apologize if I butchered it. So for the sake of this review, I will reference her as Ms. I , because that is for certain. She has been here since 2009 and is very informative and kind about offering her information about this location not only for policy reasons but for safety reasons as well. She has a great smile and excellent skill at anticipating needs as well as being attentive and friendly, even at 3 am. If you have the opportunity to meet this kind woman I think most would agree she deserves a raise and to be with her family on Christmas Eve and Christmas Day, but I appreciate her being here on this Christmas Eve. She is the nicest desk clerk I have spoken with since I arrived 3 days ago with one more to go. Along side of Ms. I, I noticed a very on top of it woman (clean and attentive ) that may not have spoken much English but, kept a very clean breakfast station on December 23, 2023 at 8:30am as I was getting my morning coffee. I felt after being here a few days and working in property management for 3 years in Georgia ,it’s folks like Ms. I and the woman at breakfast yesterday that deserve positive recognition for their contribution of time, energy and care to this Inn. It seems to me the inn gives more hours to complaint ridden employees than good ones and would highly suggest the company look in to who I am referring to and reward them appropriately, because without folks like them I would not have much to say about this location that was nice, therefore I would not have said anything at all. Kindness can go a long way, especially in the hospitality industry and it should be stressed and respected accordingly."

"They cancel my room( which I got for a cheaper price) lying they were over booked, and they put that room for sale in other websites. Had my friend call and they said it’s available. Trashy and pathetic. Never booking with them."

"We had an amazing experience here, the staff was really wonderful made the overall stay just very wonderful, had good breakfast and a clean room!"