Auburn Veterinary Hospital Inc

"We brought in our very hyper and anxiety filled dog Bridgit in to be groomed. After warning the new groomer about our disabled Pom-Chu, I put the muzzle on her, told her we would be back and to be a good girl, knowing full well she wouldn’t be, told the groomer how we liked her to be cut and we left her. Turns out Bridgit “Loved her”! Bridgit didn’t need the muzzle and she received the best haircut ever!! I cannot express our relief and happiness, if you’re looking for a groomer who understands dogs, this is the place to go!!! ,"

"Do not take your pets here. They will dismiss your concerns and minimize your experience. I brought my 8 year old pup in for concerns regarding mobility and temperament changes. They drained his anal glands and sent us home. A week later we brought him back in because he wasn’t getting any better. They ordered bloodwork and then almost two days later called and left a vague message not communicating the level of concern with his results. I called first thing the next day and that vet was off and hadn’t left any notes in my dogs file. I had to wait an additional 24 hours to speak with her. At that point, she told me my dog was showing signs of kidney failure and if his symptoms hadn’t improved, he should have been taken to the emergency vet yesterday. What a HORRIBLE approach to patient care and communication. If my dog dies because I was waiting for your poor excuse of a vet to read me his bloodwork results, you’ll be hearing from my attorney."

"It’s a veterinarians job to care for their patients. To recommend and run the proper tests. Listen to their client when they explain what symptoms are occurring and come up with a treatment plan moving forward. I have been taking my cats here for years and I believed they were receiving proper care the whole time. It has recently come to my attention that one of my cats that is hyperthyroid and has a history of pancreatitis has had the bare minimum of care. I brought my cat in last week for an emergency appointment since he had been vomiting, lethargic and has been rapidly losing weight. Doctor opted to do a thyroid blood test, ultimately changing the dosage of his thyroid medication and giving him a solensia injection. He did not do a full bloodwork panel. In fact there was no conversation about there being a potentially different issue going on with my cat. His conversation with me that the thyroid levels are within range and to just let him know if my cat keeps vomiting. He did not run additional tests, he did not question how the good test results would correlate to weight loss, vomiting and lethargy. I called back into the clinic 5 days later, explaining that my cat was declining even further. They informed me that it was “moving day” for their upcoming Grand Opening of their newly remodeled clinic. They offered me an appointment the following week. I then informed them, that I felt he needed to be seen asap. They referred me to an emergency clinic. I rushed my cat to the emergency clinic with what I perceived to be labored breathing. He was immediately placed in an oxygen chamber. In the Doctors words it was “end of life” breathing. His diagnosis was that my cat was severely dehydrated, extremely underweight, and his abdomen was clearly distended. When I told him my cat had been examined 5 days prior, he was very surprised. For two days, bloodwork, radiographs and fluids were the treatment plan, as well as plural effusion(pulling some of the fluid out of his abdomen) I had to wait through the holiday weekend to get my cat an ultrasound. The ultrasound results revealed that my cat has late stage cancer, and has fluid in his lungs and abdomen. The doctor located a mass within moments of touching my cat and couldn’t believe no other Doctor had mentioned it before. They stated that he was severely dehydrated. Another thing our doctor at this clinic did not mention. It makes me sick to know that I put my pets care in the hands of a vet that didn’t communicate other possible reasons for his symptoms. Didn’t offer me additional treatment or tests. In fact it appears he did not do a thorough examination of my pet when I brought him in just days before he passed away. This clinic has failed in so many ways. Failed to listen to my concerns, failed to thoroughly examine my cat over the several visits in in the last few months, failed to make proper diagnosis and recommendations. In conclusion, due to the delay in diagnosis my pets suffering was prolonged. Given the diagnosis, our only option was to have our pet put to rest. Had my pet been diagnosed in the early stages of his disease, when the decline was first noted (weight loss, frequent colds, vomiting) we could have explored all available options and made an informed decision."

"We want to thank Dr Schneider, Dr Jow and Dr Cullen, along with the entire staff for the excellent care you consistently provided us for our standard poodle, Elli for the past 14 1/2 years, not to mention Frosty, our Dalmatian, who you also gave excellent care to for the previous 13 years. I would not want to ever use another Clinic to care for our animals. You are all amazingly compassionate, excellent doctors and always expedited our needs whenever possible. Elli even enjoyed your fun staff and was never difficult to take her to appointments, she was ready to visit her friends. Thank you all, it meant the world to us. Sincerely, Ann Thompson"