Banfield Pet Hospital 316 Northeast 78th Street, Vancouver, WA 98665

"If I could give less than 1 star I would. They double charged me for a bunch of things, refused to fix it, and then continued to call me and try to sell me more overpriced medicine that is not necessary for my dogs' health. Their health plans cover nothing, but you are unable to cancel, even if your pet dies. They have no regard for the health of your pet, they are only concerned with milking you for all the money they can possibly get out of you. I refuse to take my pet there ever again."

"Great deal for the price. Get your babies checked out for a low monthly fee and make sure they are covered and up to date with all their shots and dental needs. Plus if they need to be seen for non emergency needs throughout the month, they can. Just go online and book from the many locations and times that fit your needs. Thx Banfield!"

"Banfield really makes it difficult to buy prescription foods from Petsmart. On more than a handful of occasions I’ve been turned away bc the petsmart employee is so scared of making a mistake that they just don’t sell me the food. This time it was that I couldn’t buy a different brand of the same formula. What am I supposed to do if you’re out? Am I really supposed to have an RX card for EVERY brand you carry? That’s not even a thing for human medications. Pharmacies will gladly substitute other brands. Banfield needs to RELAX on petsmart employees. It’s really, truly, not that big of a deal."

"I’ve been coming to this location for several years and their staff are constantly revolving. I understand a lot of new veterinarians/techs are fresh out of school, but they really need to be trained better and consider their approach. This random veterinarian told me my dog needed to be sedated and muzzled because they couldn’t handle him for some reason. This is the first time in 6 years I’ve heard this and had this encounter at a drop off appointment. To note we’ve done drop off appointment since the pandemic, but prior to drop offs we’ve always attend in room visits. We decided to go to the salmon creek location where they literally performed a rectum exam with no issues at all when my husband held my dog (typical of an in office visit). With lack of knowledge/education, training and wait times I don’t think l’ll be returning to this location."

"My dog had heart worms so I was in at this and other Banfield locations A LOT. the vet and the techs were always really nice and I do believe they cared about my dog but, omg every time in went in the treatment plan was different. At certain points I was literally coming in the next day as shots had to be timed a certain way and the plan (and cost) would be different depending on who was treating my dog. Some one actually said to me sorry the notes in here are terrible.... More then once. I won't be going back and now I'm stuck in this dumb year long payment plan for a service that was over priced anyways. I just took my dog to another vet and she had to be sedated and it was half the price even with my premium wellness plan. Don't get caught there is a reason they have openings."