U.S. Bank Branch 6407 Northeast 117th Avenue, Vancouver, WA 98662

"We met with Ruben Ramirez on 2/27/24, for advice on joint accounts. Ruben spent a much longer appointment time than scheduled to answer questions on other concerns on our minds on banking and credit concerns. He was very knowledgeable on all areas of banking and took time to find out from experts if not sure. We came away with all of of our concerns and questions answered and were very satisfied."

"I really kept trying to give this branch a chance but GEEEZ their customer service is horrid. I don’t know what y’all are doing to the pregnant drive up teller (never has a name tag on) but she is horrible. Her level of rudeness is just over the top. If you hate your job or people, why do you work at a bank? I had a simple deposit for my business and she acted like the world was going to end bc I didn’t fill out a deposit slip. And I took the stack of deposit slips she passive aggressively gave my husband and threw them out. I WILL NOT bank here anymore. Absolutely ridiculous."

"They lock the doors before closing time and then are inside laughing about people not being able to get inside. Really ugly attitudes ( and the employees aren’t so great looking either). Exactly why I closed all our accounts with them….."

"I have had the opportunity to deal with this branch in several different ways for the last year or so, but especially in the last month -- staff is awesome -- especially Deby who always goes the extra mile for me, I suspect that many of the staff would do the same. I have just been lucky enough to get the same person often enough to experience incredible consistency. I appreciate the way the bank and its staff "recognize me" from various transactions in one area and that crosses over to how they treat me when new things need to be dealt with. I don't EVER expect fancy VIP treatment, but I adore that I am treated like a member of the "family" who is cared for and respected because I also treat them well. It's my experience that it is always a two way street to be received and interacted with authentically. Happy customer -- not because absolutely everything went right, but because huge effort was made to make it right and I was treated as if, if it were up to them alone, it would go exactly the way I needed it to go. I can live with this kind of treatment. Oh and By the way. I have been with US Bank for EONS, and laws been treated well. but at the branch level, some excel -- and this branch Excels!!"

"This isn’t the first time when come to this branch and have to wait for teller to come to the window. Like they just helped someone before me and walk away as soon as I pull up even if there’re bunch of cars in line and they do that often. Customer service has really gone down in US Bank sadly. I remember when teller were friendly and would just simply ask how’s your day and have small talks. Now they just take your stuff and turn off their microphone. Also often I’ll come across clueless tellers. Simple deposits take them 20 mins to process. Come on US Bank, you were soooo much better before. Do proper training please. Deposits (when everything is filled out) should not take longer than 1 min. Please always have teller in the drive thru window!!!!"