Unitus Community Credit Union

"I was interested in the 5.25% cd at the time it was being offered and went into the branch to possibly open a new account. I think it was Crystal who helped me. She told me there is a new account fee of $10 which caught me by surprise because there are many Credit Unions that don't charge a new account fee, but she told me all CU's charge a new account fee. She didn't bother telling me about the different types of accounts that Unitus offers. I had to ask her which made me feel really awkward and uncomfortable and I didn't feel good about putting my money there. I would have been a new member and I wasn't treated like one, by promoting your products and services. I have no idea what Unitus CCC has to offer and I guess I will never know. I ended up opening a cd with my other CU even though they paid half a percent less. I was debating on posting this review, but member service needs to be worked on considering this is the only branch located in WA."

"Today this location threatened to call the police on me. In April I was scammed by a physical vendor. I reported it right away. Filled out the form. A month later it is rejected. It's my fault I was scammed. The exact wording on the email is "you are responsible for ensuring that what you received is correct." The physical vendor basically pulled a switcheroo on me. Apparently fraud protection is not the same thing as being protected from scams. Even though the VISA website has a guarantee about scams being refunded. I tried resolving this over the phone, but was given the runaround. People re-reading my rejection email back to me. I figured I'd try in person. I became frustrated when they treated me the exact same way in person, basically re-reading the rejection email. It was clear that no one at the physical location made any attempt to escalate my problem. Their only concern was to tell me what I already knew and tell me there's nothing they can do. The woman I spoke with at the end said something "I would never be scammed this way" in a tone I felt was mocking. I said FU. She told me to leave and threatened to call the cops. A curse word and I was threatened with the cops? Should I not curse? Yeah. But you escalate that to calling the cops. That is basically threatening me with physical violence. I did not threaten anyone, I was simply frustrated that you suck at your job. The moral of my story, I guess, is if you get scammed, don't expect Unitus to do anything. And they'll threaten to call the cops if you show up in person to complain."

"Please, kindly notify your customers when the ATM is down, as it so frequently is these days. It's quite a long drive for me to come here just to have to drive out to Portland for service. I'll probably just go to the Portland location from now on for ATM transactions. The real shame is that this location is so pleasant. It is clean and modern and the staff are so friendly and great at explaining services."

"It’s been a pleasure working with the staff at the Mill Plain branch. Although they seem to have been short-staffed for a while, service has remained consistently satisfactory. It’s a great feeling to know my finances are being managed by an institution I can trust and the people are compassionate. My kind of bank!"

"I had a very Unprofessional experience with the Branch Manager "Shay". While working the teller line, she was arguing with me about trying to pay off a loan. Mind you I was not at her window and she had a customer of her own. She should have acted more mature and known better than to treat customers that way. I have never had a worst experience and will never bank there again."