Umpqua Bank

"I have been at Umpqua Bank ever since it was First Independent Bank. So, it's a very long time. I have nothing but good things to say about Umpqua bank. I have always been treated with the utmost respect. If there have ever been any issues with my account, they have always been patient and understanding with me, given my disabilities etc. I highly remember them."

"I am so dissappointed that I spent the time and energy moving ALL of our business and many of our personal accounts to Columbia Bank only to become Umqua (Five accounts in total, a large undertaking for a business of any size). The frustration that I have with their online banking system is UNPARALLELED. How such a reputable bank can have such an absolute outdated, arduous and user unfriendly online banking system is beyond me. The only reason I am giving 2 stars and not one is because the actual staff in person are lovely, but lovely personalities cannot give me back the hours of time and lost functionality of search reports that we have suffered."

"Extremely unhappy with customer service, had to stand outside the locked front door for 20 minutes before someone would let me in. then the clerk was very disrespectful in telling me I could not cash a check a day early like I've done a thousand times, I understand the protocol but the tone was completely uncalled for.. especially when I had been sincere and understanding the whole time..."

"I have been banking with UMPQUA since it was Sterling Bank. I have had nothing but a very positive experience and an exceptional relationship with this bank. I feel like I am always treated like royalty at this bank and they have constantly gone out of their way for me to make sure they have what I need. Hailey, Michelle, and Heather are amazing employees and are always so friendly and helpful. And of course, Rosie who has been the manager of this branch for decades, is absolutely a top-notch professional in everything she does. I am at this branch at least once or twice a week and plan to be as long as my place of employment is still open. You guys are the best! Jamey T. Collins (Sellberg's Tavern Inc.)"

"Employees, are very polite, humble and helpful. They asked if I needed help rather than me asking them for help to setup app and online banking.....I thought that was great because I was not going to ask. Also, I felt welcomed."