Jackson Rental Properties

"After being a resident for 3 years we moved out at the end of August 2021. Landlords are required by law (RCW 59.18.280) to return your deposit and full statement as to why they withheld any funds within 21 days. Jackson Rental Properties sent me a blank statement and told me to wait. After 44 days of waiting I took them to small claims court and won my full deposit back. You have obligations as a renter but they also have obligations as a landlord. Know your rights."

"I am not a tenant, but after having to contact the management about an exterior issue between our properties, I am blown away by how fantastic and prompt they were to deal with. The manager was extremely nice, and easy to contact/receive further communications with. Thanks for being a great neighbor with one of your properties!"

"We have lived in these apartments for about 3 years now, we are also military. This is a commute to base because it is Olympia but it is only about 30 minutes. The location makes it easy to get on the highway. The inside of the apartments are beautiful. They have a large island which I loved when seeing in person. The appliances are silver and black. Open floor plan so the space seems larger. You do get 1 assigned parking spot the others are up for grabs. On the plus side if you can not get a close spot it is only about a 1 minute walk a the most to get to your car. They also have handicap parking available. When I call in for maintenance or question I get them about half the time but you can leave a message and I hear back the same day. They also provide emergency maintenance numbers in their voicemail as well. I have found Deanna, Mike, and the secretary a pleasure to interact and talk to. I like the neighbors so far I talk to some in my building and across from my building and everyone is nice. I have noticed that the top floors have higher ceiling so you may want to compare if you have a ceiling height preference. I also like that this place allows pets. When we first moved here it was very hard to find a place that would rent and allow pets of any kind. I can get to the school and the mall or downtown within 10 minutes, very good location to get to several areas."

"They hardly ever answer their phones and when you leave a message it takes them forever to call back if they ever do. When you question the water bills because they split it between the two units they say that they say the city increased rates. My last months water bill was the same it’s been and we didn’t even live there but a week? Open til 5? Nope. Half the time the office is closed by 3. And once again don’t think they’ll answer their phones.... lived there for a year and had nothing but problems."