WWU Living - University Heights

"THIS PLACE IS A SCAM! DO NOT MOVE HERE I BEG YOU! This place is an absolute nightmare, and was before we moved in, and continues to be. I couldn't scratch the surface of how bad this place was, but to give you context it was about $800 a month per person, and we lived there for about a year. -AWFUL communication from the multiple people who owned the property (I think there were 3 companies that owned in in less than a year). The emergency line (on multiple occasions) went unanswered, they just really don't care. -The apartments themselves SUCK. Not only are they small, but the design makes no sense. We had no living room/living space, and had no openable windows in the main area. -There is no upkeep to the property. This place is the definition of "don't fix it, paint over it". In the winter, there was a broken waterpipe that made accessing the parking lot dangerous -they didn't fix it for weeks. -No one who works there has any clue what they're doing (expect for Carl and Niko, who are awesome). Probably due to the management constantly changing, no one is ever able to give you a straight answer on anything -that is if you can even reach them. You call, you email, you can visit the office. Most of the time, they will not answer your calls (even if you leave a message), and are almost never at the office during office hours. -My roommates and I were tricked and lied to when it came to our lease. When we signed the lease, we were signing a lease for 5 bedrooms. AFTER we signed the lease, they told us no 5 bedroom apartments were available, so we ended up having to split up. We were totally tricked/trapped. -The security deposit was $200. After emailing and calling SEVERAL people, I finally got my deposit back about a month after moving out. When I got it, they had taken out $85 for maintenance and cleaning. WHAT?? Not only was the apartment FILTHY when we arrived, we also deep cleaned it before leaving. There was absolutely no damage, so there is no reason that money should've been taken out. -For weeks in the Winter, and Spring the fire alarms would go off for minutes at a time. Everyone would have to pack up themselves and their pets to move out into the parking -only for the fire department to tell us that there was no fire, but faulty equipment. THIS HAPPENED PROBABLY 10 TIMES ALTOGETHER. -Consistently bad wifi, no place to set up cable or internet in the main area -No circulation (food goes bad pretty fast) -Laundry cost $4 a load. The machines are disgusting and never get cleaned, same with the dryers that usually don't dry your stuff properly. It's ridiculous we have to pay at all. -Of course, rent is expensive everywhere, but to have the audacity to charge so much money for such an HORRENDOUS place to live is criminal. Please don't move here, I promise you'll regret it."

"YOU WILL LOSE $100!! This has to be the worst apartment complex ever, its one thing to scam adults, another to scam young kids first starting college. When applying to this place they make sure that you put down a $100 "holding deposit" but dont get confused because if you dont cancel within 24 hours you lose it! so after weeks of calling and hearing nothing back I attempted to call and get my deposit back only to be hung up on and told it was policy. DO NOT GO HERE! Find a house, get someone real not these scumbags."

"Absolutely horrible! My apartment was flooded from a hot water heater leak in the apartment above and they continued to charge me rent for the unlivable apartment while I arranged moving and found a new place while unable to walk because of an ankle surgery I had a few weeks earlier. So argumentative and money hungry. The maintenance crew is great, but management is horrible! Also raises rent by about 17% for the next year so I just count my ability to break the lease as a God send in the end!"

"Management is either shady or completely incompetent, probably both. Don't expect any update during your application process, and enjoy the uncertainty of housing that accompanies that silence. After hearing nothing 3 months after their approval process was supposed to begin and you've sought housing elsewhere you'll get a call saying you've been approved, hopefully the other places haven't already approved/don't have nonrefundable deposits. They have waitlists multiple times longer than the amount of available units just so they can keep the waitlist fees when you have to find housing elsewhere. Only upside is the waitlist fee was on the lower side at $100, but that still means the company pockets $1,000+ just by being slow and keeping names in a queue."

"Living here a month now. It's VERY close to campus, just like I hoped. Directly across from a bus station and dorms! It can get a bit loud (cars and neighbors) and you don't really get much of a chance to know who your living with other than gender before fully commiting to a room. I got very lucky and have fantastic roommates though. You do get your own room with a lock and key. mine comes with a space with pretty good size for price in this area (a twin bed was a good call though) the laundry room requires a key they give you and you do have to pay for the machines. But the rent is a straight fee which is fantastic!! Easy to budget. Over all this place feel pretty safe and it's a great place to start off. Also staff is very friendly ☺️"