Pilkey Hopping & Ekberg Inc

"After a great deal of dissatisfaction with my previous agency I reached out to PHE. I'm very glad i did, the service was immediate and FANTASTIC! And the bonus is that they have a physical office where people actually work and that you can be face to face with a real person instead of playing interminable phone tag. I needed to update my car insurance and pay the premium so I went in to their office and Calvin and Evan took care of me. They were both kind, considerate, knowledgeable and professional. Most importantly, they were PROMPT. They took care of my business immediately. I look forward to many years of doing business together. Thank you Calvin and Evan and thank you PHE!"

"Horrible. They have been my broker for my business insurance since 2016. I have a question that I have been trying to get answered for many weeks. I had someone respond who obviously did not care to read my question or ask intelligent follow up. So I will be moving my policy to a broker who will even fake caring about my questions and the concerns of my business. In the years I have had this policy, never a policy review to make sure I am properly covered etc. POOR POOR POOR."

"Excellent service and quick replies to questions on commercial lines coverage."

"Last year PHE decided that the premium for liability only on my 1995 Ford Taurus needed to be more than full coverage on our 2013 Hyundai Elantra. Sold the 2013 Elantra and purchased a 2023 Elantra with an immobilizer. A month ago we received a letter from PHE politely explaining that they needed to raise the premium for the 2023 Elantra another $720 a year because it's a Hyundai. Hey Reid Ekberg it has an immobilizer!!! Over the last two years PHE has become Liberty Mutual. I don't recommend this agent or Safeco."

"Let me save you all a ton of time shopping around for insurance. Pilkey-Hopping & Ekberg is everything you want and need out of an insurance company. Specifically, Tara Ching went WAY above and beyond to ensure I was set up correctly with an insurance need that I couldn't find anywhere else (including USAA). She worked tirelessly to meet my timeline and even followed up later to ensure I wasn't overpaying. I'm so happy to know the insurance industry isn't all automated these days. The personal touch you get with PHE instills a calming sense of trust that you're being cared for. Thank you, Tara!"