O'Reilly Auto Parts 5605 Pacific Avenue, Tacoma, WA 98408

"Tiffany accused me of stoplight even tho my pockets and I took off my hoodie and the other employee that was working there was pressing the tazer button. Bad customer service right there. I was looking at the light bulbs and such and she did lock the door as well. I will be calling corporate tomorrow morning."

"Freddy the New Store Manager And Dave are very knowledgeable and both have good customer service. Thanks for all your help. Keep up the good work guys."

"Tiffany was my savior when my flashing engine light came on at 7p on Labor Day towards the end of an 8-hour road trip and no other nearby shop would run diagnostics. "We don't go outside at night because it's a bad area" said at least one grown man at a different shop to a panicking 20-something year-old woman stranded over an hour from home just as the sun was beginning to set. Meanwhile, Tiffany came out and helped without a second thought (even as it ACTUALLY grew dark outside). She knew almost immediately what we were dealing with, and discussed the issues -- known engine manufacturing issues with Hyundais, buyers beware! -- with me, pulled up the technical service bulletins and walked me through some of the info there, recommended a handful of local mechanics, commiserated, and helped make sure I could get home safely and knew what my next steps were! She turned a frightening situation into something manageable -- genuinely a hero!"

"Ok, so they usually have what I need but be prepared to spend an hour here. The staff don't seem to understand that they are a retail store, not a mechanic school, your customers don't need step by step instructions from you, especially when you have a dozen people in line waiting to check out. I seriously was waiting for 20 minutes before I left without buying anything today because the old man at the counter was teaching. Refer them to youtube if it requires more than a minute to explain, otherwise do your actual job. I'm super mad because I had to rush a job today because of how inconsiderate these people were. Never coming back here, ever."

"The staff was very knowledgeable and helpful. They listened to me carefully and gave me multiple options/price points for the parts that could be used to fix my daughter's car. They even explained the difference between the price points as far as features and warranties. Thank you!!!"