Firestone Complete Auto Care 5907 6th Avenue, Tacoma, WA 98406

"Had an appointment for an oil change at 8 am . Car doesn't get done till after 5pm . Poor customer service. They didn't even call to say they were busy or running late. I called at 3, and they said it would be an hour . Called at 4, said 30 minutes, and still wasn't done when I got there at 430. This is the 4th time time this has happened. Will not be bringing any vehicles back after spending 1000s with you guys over the last 5 years. Even have a lifetime alignment, etc. Not to mention says they opened at 7 am, was there at 715 a.m., and no one was there."

"I will never return to this location, or use Firestone in the future. I scheduled a 4:00pm appointment and took time off of work to make my scheduled time. When I arrived it took them until 5:10pm to even begin working on my vehicle. The tech who drove my Miata into the bay had too much fun driving it and showed no regard for the fact they were driving in a parking lot. They told me the car would be complete by 5:30 and it was not finished anywhere near 5:30."

"I took my car in to have the brakes inspected, was told about the $9.99 CAR CARE PACKAGE, said that would be great and mentioned I had a screw in my front driver tire, the technician put that on my order. Got a call that my brakes did need front and back brake repair - I agreed to have the work done. I get my car back and notice that my tires had not been rotated and ALSO noticed the screw was not taken out of my front driver tire, therefore obviously not repaired but I was charged for it. Which makes me wonder if any work was actually performed on my car and we were charged for brake repair for NOTHING! I am going to take my car to a couple of shops to see what they say about my brakes"

"My husband SCHEDULED an appointment to have the breaks done on his work van. He called early in the week for a Saturday appointment. We dropped the van off at 9am Saturday morning. By 5pm they hadn't even looked at it. They tell my husband they can get to it on Sunday. "It's a whole vehicle inspection?" they ask. My husband corrects them, "no, just the breaks." He leaves it there for another WHOLE DAY. SUNDAY EVENING comes around. They STILL hadn't even LOOKED at it. It's his work van. So he had to go pick it up for Monday. When he went in to pick it up, they rescheduled him for Tuesday afternoon assuring him they could do it. "It's a whole vehicle inspection?" they ask again. "Just the breaks." He tells them. Tuesday, he dropped it off at 2:30, by 6pm they still hadn't even been INSPECTED the breaks. My husband was LIVID. This was a ridiculous experience and a waste of our time."

"Ok, these guys gave me a thumbs up that everything was good after performing an alignment on my Jeep. After getting home, I checked on it and found my adjustment clamp was now hitting my draglink on the passenger side and they stripped the bolt on the driver side clamp. Also, did not center my steering wheel. Customer service acts bothered you are there. To top it off, tried to charge me $220 bucks even through I bought the lifetime alignment. He admitted seeing it in the system and honored it. Done with this place, I don’t care if I have lifetime alignments or not. Unsafe. Please check over their work and get a second opinion on work/service they recommend."