O'Reilly Auto Parts 9910 Pacific Avenue South, Tacoma, WA 98444

"I've gone here twice after having some minor car issues. Both attendants were extremely helpful and ran a code on my car for free. The most recent time, the lady calmed me down, helped me pick the best options for my best situation and also helped me put oil in my car. She was helpful, friendly and compassionate. It's in a rough part of town but I still highly recommend going here."

"DO NOT GO HERE. Two grown men refused to perform an emergency engine diagnostic because "it's too dark outside" (it was 7pm; it was still light out, and they have an open, well-lit lot), "there aren't enough staff members" (there were 2), and my personal favorite, "this is a bad of a neighborhood" (said by a middle-to-retirement aged man to a 25 y/o woman). They even refused to loan the reader to me so I could pull the codes myself. (This, I later learned, was completely in violation of company policy.) I took it to an O'Reilly's down the road where they went above and beyond to help me. It seems they've had some ongoing problems with the employees at this particular location being shiftless, rude, and generally incompetent. It's apparently common for them to send customers they just don't feel like dealing with off to other locations. Save yourself some trouble. They're going to send you down the road anyway; just go elsewhere in the first place."

"The store was clean and the staff was nice and helpful."

"Dont use this location they dont care about customer service. Sold me broken AC sprayed AC all over my face arm & my engine bay I was at location so tried to return worker half asleep refused because it wasnt his fault it was broke. He had me bring the can in leaking toxic gas. They often give the wrong parts Napa or auto zone a difftent parts store best bet."