Roopair Specialties

"I've had nothing but good experiences here at Roopair. Josh, Dan and everyone I've spoken with have been nice and helpful and the technicians are quick when getting an oil change on the order of about 20 minutes. I highly recommend this shop for your Subaru. Edit: March 2024, still getting work done here. Josh and the team are excellent."

"Just be prepared for these guys to add more and more stuff that needs to be done. They are not trustworthy people. They did great on my breaks one weekend and then two weeks later I bring it in for something they said I needed done plus a oil change that I was already going to do else where but gave me a good price so I do screw it and let them do it. Not even 24 hrs later, less than 20 miles driven and my dashboard lights up light Las Vegas and started lagging. I was already suspicious prior to pick up based off their pick up txt to me. This happening verified my suspicions of tampering. DO NOT GO HERE!!!!!"

"My parents have been happy with roopair in the past and when I needed some work done on my old suby some 10 years later, I decided to go to roopair. They were transparent about costs and their inspection. I feel confident about their work and I will definitely be using them in the future."

"Best Subaru shop in Tacoma, had a rebuilt motor put in my old 2007 Subaru couple years ago and really liked there service, I now take it there for preventative maintenance servicing and they keep it feeling like new. Very honest shop. Pricing is quite reasonable, people there are very courteous and friendly. There shop is very organized and clean. Recommended for any Subaru owner."

"My interactions with various Subaru repair shops across the country have given me a sense of what to expect in terms of service and quality. Regrettably, Roopiar Specialties stands out as the worst I've encountered. While their repair work may seem satisfactory, their customer service is undeniably subpar. My journey with Roopair began when I scheduled an "AC repair" appointment with Josh. I had previously been advised by my mechanic at home in Colorado that the fan for my AC required replacement, evidenced by experiencing numerous sweaty days in Seattle traffic leading up to my visit to Roopair. During my phone conversation with Josh, I explained that I "thought" the fan might be the culprit behind my malfunctioning AC and described its location, given that I couldn't recall its name. However, from this interaction Josh failed to grasp the fact that I am not an expert in car mechanics. The appointment was set, and several days and $399 later, my AC was still blowing warm air. Upon contacting Josh to convey this issue, I was met with him LAUGHING AT ME, as he claimed we were on completely different pages regarding the reason for the repair. While I admit I could have been clearer in my communication, I expected the mechanic to diagnose the problem rather than relying solely on my input. Reluctantly, I shelled over another $275 for further repairs because I needed a repair ASAP, which did manage to fix the AC issue. In the process I also discovered that the fan Josh initially replaced didn't even need replacement. Roopiar Specialties seems more focused on taking orders than providing competent customer service or addressing problems like a modern repair shop should. If you have the option to get your car repaired elsewhere, I strongly advise you to do so, otherwise be prepared for some of the worst customer service available."