Meineke Car Care Center 13101 Pacific Avenue South, Tacoma, WA 98444

"Horrible Experience 0 stars. Will Never take a car here again! I called them because my sons car would not start. I had done my own troubleshooting and concluded it was a starter or alternator issue. I would have done it myself had I had all the tools but these days you have to take multiple things off to get to those parts. Anyway have the car towed to them after talking to Marcelo. Explain what I think is going on. The next day I get a call late afternoon that the car has a seized engine. That's all he says no quote to repair nor did he ask what I would like to do. We just bought it from a 5 star dealership 1 month ago drove it less than 200 miles. I pay 130 to have it towed home, call the dealership. They are shocked and so upset to hear the news and do not want that to be a business practice and agree to let me bring it back for a trade. They even had the car picked up and brought back to their location. I did have to pay a little more for the trade as it was a different car, but was so grateful for their good business practice. They get the broke down car back put it in the shop. The next day I get a call....THE ENGINE IS NOT SEIZED ITS JUST A BAD STARTER! they asked if I would like a refund and take the original car back after repair ( this is a stand up business take note). Luckily the dealership can easily repair that and sell the car again. Do NOT EVER take your car to this Meineke what a joke! wasted my time and money! And their terrible attempt at mechanics made a 5 star dealership feel bad."

"Came in on 3/2 the Saturday crew that day was absolutely amazing. Changed the chanel to calm my 12 year old. Good energy, pleasant conversation, and outstanding customer service. See you all soon"

"Marcelo and his team were amazing to work with, allowed me to set up shop in their lobby to get some work finished while they did the same, and got me in and out as quickly and as cost effective as possible. Will definitely be back with any auto maintenance needs I have in the future!"

"They did a great job. Very friendly. Great customer service!! They even allowed me to bring my puppy Gigi inside the office with me. They were quick about changing my oil. They helped me with other things they did not have to check or talk with about but still did. They went over and beyond what I asked for. They did NOT try to up sale me anything!! I've been pushed to buy things in the past cus they felt as a woman I would be an easy target for up sales. They NEVER made me feel like they were trying to take advantage of me!! They told me my car was a great car. It has a couple things needing fixed. Which I asked for a quote. He looked it up and gave me the info and also different options to pay if needed. All in all I would say this is a great company with great employees. Definitely recommended!! This is officially my new mechanic!! Thank you for all your help Meineke!!"

"Amazing customer service and honest business practices, I'd give them 5 stars but they lost part of my engine cover and said they didn't have it when I asked. It's just a plastic piece so I didn't make a big deal about it. I'm saying it here only cause I'd give them 5 stars if it wasn't for that. They really were exceptional and honest about costs. I'd use them again for car repairs."