South Tacoma Mazda Service 6027 South Tacoma Way, Tacoma, WA 98409

"Went here for a warranty repair and service, and they wanted me to replace the belt tensioner on top of the warranty repair. They quoted me $700 for just that, which was parts and 4 hours of labor. Car only had 45k miles, so seemed odd to me. I refused that repair. I went to another local shop to have the belt tensioner looked at and said it was fine. The guy at the local shop was actually curious after I told him about the dealership and looked up how long the labor would have been, and labor should be less than an hour. So they over quoted labor, but since South Tacoma Mazda makes you agree to price before repair, you're overpaying."

"After going back and forth with this dealership and corp I was only refunded 300 out of $2000 I spent on unnecessary repairs that did not fix the issue. And that was not easy to get a refund for a defected part. I had to go to another dealership to fix the issue and had to pay for everything again. Aaron manager was not helpful and only referred to the corp and corp referred back to manager. Mechanics are not fully knowledgeable. Thanks Tacoma Mazda."

"Nice service people. I like that you get a customized video of your car being inspected. After dealing with the parts person for the first time I would give the parts department 1 star. When I purchased my Mazda the sales person told me they would replace the key fob battery for free. I have never had to pay for a battery in 3 years . But in early February I went to the parts department for a new battery I was charged for it. I asked him why was I being charged this time and he blew me off and looked at me like I was lying. I could clearly tell he was angry at me. I emailed the dealership for clarification but they never responded. Never believe the lies of someone trying to sell you a car."

"Went in for a recall and had parts missing after. When I asked for them to be replaced I was told they hadn't been there to start with and I was lying. Went down and showed photo evidence that the parts had been on there before I had come in cause I took a photo in the parking lot before had. The missing parts did get replaced but would have been better to hear our bad about that let's make it right instead of your lying. Always take photo evidence before drop off."