Home Services at The Home Depot 121 Military Road East, Tacoma, WA 98445

"Great people who help."

"I went to get some wood for some window treatments that I am making. They made the cuts wrong so I had to have them recut even though I told them the correct measurements several times."

"I will not spend a single penny more in a store with not a single ethical member of management. I have wasted more time than needed attempting to purchase an installed patio door. The contracted "measure company" hired by home depot to measure the door opening (I was told I was "not educated in taking a proper measurement" so I was to use their measure company - Home Depot Customer Service Representative) stated I must take a day off work or have my husband miss a day of school because the block of time measurements are done are between 10am-1pm only and my area was closer to 12pm-1pm. I asked nicely to move to a different date to ensure it was done before noon and was told they don't go to Spanaway earlier so I was not a "good fit for their company" as I couldn't comply with the 12pm-1pm time slot which was when no one is home. I then contact Home Depot where the manager hid behind the voice of the representative on the phone stating it was the only company they used for this service and I had no choice if I wanted to have Home Depot install the door. This store made every effort to not only insult me but ensure I would not use their services. The manager in the background of the conversation was not willing to give me his name or speak with me when I asked to avoid the "telephone game". The representative handling the call was very upset I was treated the way I was by the contractor and shocked and ashamed by her manager. This store does not understand customer service or the fact their representation by the contractor is horrible. My money WILL BE SPENT ELSEWHERE!"

"I am so disgusted with the Home Depot in Spanaway that I want to share my frustration. We went into the store to get a quote on some counter tops. After 20 years I get to get some new counter tops... anyhow, we go in and the first time it took about 5-10 minutes to get some help. One of the ladies finally looked up and called and made the appointment to have a gentleman come out and give us a bid. So tonight he came in and we measured and I picked out what I wanted. So we had to go back to the store to pay for it to start the process. So we waited about 15 min and when I asked the lady in the counter top section a question she told me she didn't even work for Home Depot and couldn't find Karen. I then proceeded to customer service and waited another 10 min. Apparently no one else could help us and Karen was no where to be found. There was no manager there either. I have decided to take my 4000.00 purchase elsewhere since freaken home depot has NO ONE there to take care of this."