Appliance Hospital 14018 Northwest 3rd Court, Vancouver, WA 98685

"Our technician, Nick (Tech 20) was polite, thorough, and neat. He diagnosed the issue with our Whirlpool over the range microwave very quickly ... It was a tricky repair involving pulling the appliance out and re-installing it, and my kitchen cabinetry is very finicky, but everything was re-installed ... and the microwave works like new again! Thanks Nick!"

"Matt is an appliance genius who is extraordinarily knowledgeable, personable, dedicated, and clearly cares about the quality of his work which is rare these days. We have had Matt for a few appliances and every time he has immediately pinpointed the problems and found solutions that get our appliances working. This time it was for our dryer not working which with kids is a huge problem. Matt not only got our dryer working again, but he took the time to look at each aspect of the dryer to ensure everything was good."

"I am very disappointed with Appliance Hospital. They cam in response to a failed washer in home and were selected by my Home Warranty provider. We had to schedule out a bit for their availability but they were able to come out on January 9th. They looked at the washer and determined it needed four parts and would need to order them. I didn't hear from them for two weeks and so gave them a call. I was informed that all the parts were in except one, but they expected it to arrive that week. We set up an install appoint for the following week. So far, OK. The next week arrived and they canceled because the part still have not arrived. Then another week past and I called again. No part and they said they would track and expedite the order. They promised to call be back the next day with news. No call. In the middle of the week I called them again, and they said it was expected by the end of the week. At the start of the next week (this is four weeks since their initial visit and six weeks since the initial service request) I called again and was told the part still hadn't arrived and that they could not give me any date for when it might get there. I asked about what options I had. If the part never arrives is it even repairable? They (Danielle) suggested I look around and see if I could get the part myself. So I did. I found a place that would ship it to me overnight. Well the part arrived today and I called them to set up an install appointment to finally get us a working washer. I was told they cannot use that part because it does not come from their approved vendors! I spent $150 on part they told me to get, and then was told "Tough luck" I will have to eat the cost! Danielle did come on the line a apologize that she gave me that bad information, but that they would in no way assume any financial responsibility for their own mistake....and I am still stuck without a working washer! This really sucks! This company appears to place the value of a customer somewhere below $40 (the part which I hopefully can return but will have to pay all the shipping costs on my own). This lack of responsibility for their own actions makes me wonder about the quality and integrity of their work. If the washer still doesn't work after their repair, will I be stuck with that too? I cannot recommend anyone doing business with them because of this incident. Run from them and do not call them!"

"A technician came out to look at our Maytag dryer that was no longer heating. He determined it would need a new thermo kit and heater. The quote to get repairs and labor was almost the same price as a new dryer we ended up purchasing from Cotco for $499, which seems ridiculous when a new heating element is only $30 on Amazon alone. I was most frustrated that we spent $119 to have it looked at and then the technician didn't even put it back together. The technician told my husband he would at least put cross bar back on for easy moving, which he never did. I called and left a message with company and never received a phone call back."

"I am writing regarding a terrible experience I had with a repair technician sent to my house on October 27 from Appliance Hospital. I own a Maytag Dishwasher, which developed a leak from the front and an electrical panel malfunction. Appliance Hospital sent over a technician who did not introduce himself upon entering my house and walked straight to the dishwasher. Upon explaining the situation to the technician, which involved the dishwasher leaking during the drainage cycle. After starting the dishwasher, within a few minutes, he replied, "I do not see a leak and can't wait here for over an hour to evaluate the leak." I asked if he would further evaluate the dishwasher to see if he could find the source of the leak. The technician stated that he did not know where the leak could be coming from and barely even checked or touched the dishwasher for faulty parts. He told me it "could" be a plumbing issue and that since he is not a plumber, he could not advise me any further. I again asked him if there was a dishwasher seal issue, drain hose, or pump issue, to which he replied, "I am not a plumber, so I do not know." In addition, I brought up the electrical panel issue and the dishwasher starting on its own when the door is closed, to which the technician replied, "You will probably need a new electrical panel, which is quite expensive to repair." He then told me dishwashers only last 3-5 years and that I should buy an old dishwasher instead of having this one repaired. At this point, I realized the technician was not here to help fix the dishwasher but instead provided his personal opinions on how dishwashers should be operated and what dishwasher I should purchase in the future. After I had paid the technician $142.22 via credit card, I called Appliance Hospital and spoke with a dispatcher named Grace, who was very understanding and sympathetic towards my situation. I had asked for a refund of the diagnostic fees I had paid since I was not provided with a diagnosis nor an estimate of a repair to fix the dishwasher. Two days passed, and I did not hear back from anyone at Appliance Hospital, so I called another technician over since my dishwasher continued to leak this entire time. The second technician identified the issue causing the leak, along with the electrical panel malfunctioning, and gave me an estimate on how much the repairs would cost based on his assessment. He repaired the dishwasher promptly, which I hoped for with my initial but unsuccessful consultation with Appliance Hospital. I have attached a copy of this assessment with this complaint. I called Appliance Hospital again on Tuesday, October 31, to ask if there was a resolution to my case, but I was told that the supervisor was very busy and had other matters to tend to. I was advised to wait until Friday, November 3, for a resolution and to call back if I had yet to hear back by then. I called again on Monday, November 6. I was able to briefly speak with a supervisor, Miranda, who told me her management team is busy with other issues, and I am "third on the list" and should hear back by the end of the week. Miranda called back later that evening, explaining that she could send another technician to evaluate the dishwasher. Still, she was unwilling to refund the initial diagnostic fees I was charged. I advised Miranda that I was not interested in having another technician from their company sent over since I had such a bad experience with the first technician and would like the money refunded. She told me I could email her a copy of the second technician's evaluation and charges, but she thinks her management team will likely not provide a refund. In addition, I asked Miranda if I could speak to the supervisor making the final decision so I could explain my situation since I had not spoken with anyone besides Grace, to which she replied, "I already listened to the conversation you had with Grace," and no further explanation is required at this time. Our conversation ended there, as she hung up the call and did not call me back."