Geek Squad

"I don’t know what I would do without these guys!!!!"

"This is directly focused on the Bellingham Geek Squad Car Audio section of Best Buy. Amazing team willing to take the time to identify and troubleshoot issues during installation. Definitely suggest physically speaking to one of the assigned car-installation specialists. When attempting to contact a Best Buy store or section with the new telephone automated servicing center, you will loose your mind. Even as a paying Total Tech Member, the operator (in the far east) will do nothing but allow make you realize how bad of a decision Best Buy made by outsourcing their tech support. Back to the install team at Best Buy Bellingham car/audio. Amazing customer service and will take the time to discuss your options."

"I came to them asking about my tablet, files not accessible, and my external hard drive. Left teaching them that you could use a external hard drive from my tablet. I learned from YouTube, thanks. And then they took my external hard drive to the back, wouldn’t even let me see what they were doing and came back out to report its was corrupted and would be very expensive to recover my files. Though last time it was connected to a computer it worked fine. They know absolutely nothing I can’t learn from YouTube and I guess just the few minutes it took I became more knowledgeable then them."

"The cell phone protection plan is garbage. The employee at best buy told me if my phone is broken my fault or not I would receive a NEW one and not have to pay. Now after filing a claim I'm told I will have to pay $100 and best case scenario is I get a refurbished phone.. and you guys are just keeping my phone for a week without any emails or phone calls letting me know what you are doing to my phone (fixing or replacing). If your looking for a warranty just go with your service provider. This in my opinion is not worth it and I now know not to buy any further warranty for ANY products from best buy. UPDATE: They say 2 - 5 business day turnaround to send you a new phone or contact you letting you know your phone is being repaired. Day 6 and i still don't know anything. Called them throughout the week for a status update but all they tell me is "we haven't sent your phone back yet.." no kidding!! that's the whole reason I'm calling you guys.. very unorganized. UPDATE #2: So it has been 21 days since Geek Squad has had my phone. There have been exactly ZERO updates on my account/status. I have called in at least 5 times now. 2 times I was told they were sending direct messages to Head Office and would contact me before the long weekend... Well it's Tuesday after the long weekend and they never called. So I called again this morning and talked to a supervisor. Although very kind, and wanting to solve the problem I was still only given a sollution that the last 2 supervisors had done which is message head office. So now I have to wait another day and hope that they actually call me back with a status update. Also the supervisor was nice enough to give me a $25 best buy gift card for the inconvenience so far.. (which is small compensation for me paying $400 for a plan where you hold my phone hostage for a month). Anyways that is a lot to read and probably decipher as im a little heated up writing these, and trying to give you guys my honest experience. I will continue to update when/if i get my phone back. FINAL UPDATE: I did end up receiving my phone about 4 weeks after initiated. They sent me a "new" phone (and by new i mean refurbished) and so far its been about a month or so and the battery is completely faulty and wont hold a charge for half a day. Constantly dies at 20%. And also the touch pad on the screen is buggered. It constantly clicks places which i am not pressing so typing texts takes a couple tries in order for you to not look like your drunk texting. Like i said earlier.. i would do your homework before pulling the trigger on the Geek Squad Protection Plan. Take it for what it is, this was my honest experience."

"BEWARE!. If you do not purchase your computer or warranty through Best Buy or Geek Squad and they damage your computer while in their possession, they deem themselves not liable for damages. I took my laptop in under Sony warranty per Sony request. Laptop was sent away for repair. came back unrepaired after 6 weeks and new damage was inflicted on my laptop. Cracked and bent case. I sent it in because my space bar stopped working. They told me I have to speak with Sony about the damage and not only that, the manager talked over me and would not answer my question fully. I guess the only thing I can do is call a lawyer. Funny how companies do not take responsibility for their actions. Best Buy & Geek Squad will no longer see any of my business."