Delafield Small Animal Hospital 20 Crossroads Court, Delafield, WI 53018

"Positive - The vet seemed knowledgeable. The place was very clean. Negative - The wait was unbelievably long. The examination was done in the back, not in the room you are in. I definitely didn't like that."

"The staff were very nice and Dr. Osgood was great at explaining what was going on with my pet rabbit. Would recommend the place, but they can be busy (for good reason)."

"Unbelievably terrible experience. Fleas were missed as the cause of a skin infection of an animal I adopted, and that ended up costing me over a grand to deal with the infestation of my place and my folks in spite of my bringing the cat in to be looked at before bringing it into my house. They then later claimed to lose my file when I needed it for insurance (which can only mean they are still using paper records, which I think is appropriate for how archaic and backwards the whole experience ended up). Also, it is extremely uncomfortable being in the office when the doctor is yelling at what could only be high school kids. I am happily driving further for better service"

"Called to set up an appointment to get a hedgehog’s nails trimmed, and Katelyn who answered the phone was very rude and sounded as if she didn’t want to be bothered with such a small request. Very unhelpful and condescending when trying to find a time that would work with a busy work schedule and during office hours of their exotic vet. Customer service was almost non-existent. If that’s the first impression of a business, I can’t imagine what the service is actually like. Let her know that she didn’t have to be so rude, and that I would find someplace else for this to which she replied “okay thank you”."

"Dr. Osgood and her staff are amazing! All of them are just top notch professionals. We have been taking all of our pets (exotics, ie. bunnies and birds) there since 2001. They have walked with us through happy check-ups, nail trims, illness and sadly, the loss of our beloved pets over the years. Do not hesitate to trust them with your feathered or furry family members."