HomeGoods,

2950 Golf Road, Delafield, WI 53018

"I have found this HomeGoods to be really unfair about returning their merchandise that is in perfect condition with tags and receipt. Also, I have never encountered one nice manager there."

"We just went in for a quick visit and we've been in the Home Goods at Janesville before, but this one seemed like it was much more disorganized. Maybe because it's right after the holidays. My wife really likes to get candles here but myself, I didn't think the prices were all that great but they weren't horrible either. They do have lots of stuff in here though."

"I had a very bad experience with HomeGoods in Delafield, Wisconsin and wanted to share it. Marie the manager on duty waved the store policy in my face literally stating that items cannot be refunded after 30 days. I mean she grabbed it and held it in my face. That's how she has been trained she stated it is the store policy. On the online purchase receipt it clearly states the policy for online orders is 40 days. It was purchased 35 days ago clearly within the stated window for a refund. When I show it to her she stated it does not apply here and if I had a problem I would need to talk to Cody the first shift manager. I noted she clearly cannot read because the receipt is a legal document. She has a very bad attitude and should not be in this position. She exclaimed this was the training she received by HomeGoods. Clearly she has poor customer service and lacks the ability to read a clearly stated receipt. I just wonder how many people has she clearly cheated out of their refunds."

"I was so excited to visit this store and find some good bargains to put me in the fall mood. However, the shelves seem to be a bit overcrowded; therefore, it feels a bit disorganized. The layout, size, and disorganization make navigating with a cart somewhat challenging-especially with children."

"Very disappointed with customer service during check out. A young, blonde, petite girl came up to the register, assuming she was manager and was so rude. I asked for a discount on an item that was $20 because it was dented and she said said the best she could do would be 5%, I chuckled and asked if she could give it to me for $15 and she said no. Never said sorry for the inconvenience or have a nice day, just walked away."