Banfield Pet Hospital

"Our dog injured her leg about a month ago, we immediately made an appointment with Banfield on Truxel. After paying $700 for x-rays the vet still had no idea what was going on. They decide for us to come back in and pay for more x-rays. We gladly pay since we are trying to figure out what's wrong with her and get her the treatment she needs. They then tell us that they will be forwarding her records and imaging to the VCA hospital so we could get in contact with the orthopedic surgeon. Another few weeks go by and here we are, we keep calling and decide to call the VCA hospital and they told us that Banfield hasn't sent them anything. We have two dogs and we only stuck with Banfield for our older dog since she's already been going there. I'm super disgusted at this location, their service and lack of motivation. Every time we call to talk and ask what's going on the girls working at the front desk have nasty attitudes. If this isn't your passion then don't work here. This place may be good for regular check ups and vaccines, but don't count on them to do anything to help your pet. Take this review for what it is, but I can't recommend this place, I would just go to a small business. Small businesses actually care unlike big corporations such as Banfield."

"Dr. Hu and staff are outstanding! Very thorough. Great customer service!"

"One click glance at recent reviews and youll see this place has gone down hill significantly I recommend that you Absolutely do not take your pet here! They will nickel and dime you for every little concern you have about your pet. If you bring up a concern that you want treated, they will upchatge you for many tests, when in the end they could have just treated your pet They are also one of the only vets around who will still not let you back eith your pet, despite your pet's anxiety... this allows them to conjure up more reasons to chatge you for tests yourcpet doesn't need. be very careful before owing here. There are many other local vets who are much better and more sincere."

"I have discontinued using Banfield pet hospital. Immediately after one of the veterinarian assistants decided that she had a right to man handle my Emotional Support Companion Service Animal, by yanking, & dragging him around with his harness. I was also paying $87.00+ a month for the so-called Wellness Plan. But my dog was not receiving the described things that this Wellness Plan claimed that he would receive. To top it off even though I was paying $87.00+ a month, every time I took my dog to Banfield Pet Hospital, which was the total of two times. (Even though I paid for the Wellness Plan at the very least for four months, I believe that it was more than that though.) I was still charged more money for some reason, or whatever they decided to add in on the paperwork. So I still ended up having to pay for something more, along with the Wellness Plan cost also. Then after I told Banfield that I was not coming back in to see the veterinarian anymore. They said that I still owed them for the Wellness Plan for the whole year. So my reply was I'm going to contact the Animal Rights Assocation, & an Attorney. Then I will sue you for more money then what you're saying that I owe to you. Long story short I received my dogs medical information in my email, & in a large yellow envelope in the mail. I never heard from Banfield Pet Hospital again."