Petco

"Unfinished grooming job. Hair left inside my dogs ear and was told I needed to “have a vet take it out.” 24 hours later I’m at the vet paying for ear infection treatment and having them remove the hair, in which my vet noted “this groomer did not do their job and this is incomplete. A vet is not a barber.” This was my first time at Petco La Costa and after 4 hours waiting for my dog to be groomed, I will not be returning."

"I called your company the day of my purchase to praise the young man who not only helped me find the items I needed but took everything out to my car. I told him I was also looking for an item I didn’t see in the store and showed him the empty package. He told me to please return to the store with him because the item was on the shelf so back we went and I made another purchase. When I got home I called you to praise this young man whose name is MASIMO I remember the first time I came to this store several years ago ALBERT treated me as if I were visiting royalty. He found me the best products at the most affordable prices. A few days ago I needed live worms for Mitzvah, my turtle friend of 27 years. The worms I needed weren’t available but ALBERT took the time to look at each type of worm and found the perfect substitute until the worms Mitzvah loved were in stock. So I’ll be back in a few days to see ALBERT and get a live worm feast for my turtle ALBERT I thank you and rest assured Mitzvah is grateful too. And yesterday Massimo and Lily were so helpful as I switch all my pet needs from Costco to Petco because not only Petco quality products but customer service. Lily was amazing. She now knows all about my pets and their needs. My schnauzer, two African greys, two Norwegian Forest cats and my turtle I mentioned above. Thank you Lily, Massimo and Albert always."

"I have had generally good experiences here for many years! Employees have always been happy and helpful. I'm only prompted to write a review because I was given a hard time purchasing a betta fish this past weekend and left feeling very embarrassed. My boyfriend had brought me here to pick out a betta tank, decor, supplies, and a fish for my birthday. He had come a few days before and almost purchased it all himself, fish included, but decided at the register to come back with me instead. He was not given any trouble or questions by the cashier about purchasing a betta. When I came back to pick everything out, the cashier gave me a hard time and said they weren't allowed to sell bettas if you didn't have proof of a tank set up at home already and further lectured me about bettas while a line formed behind me. I was confused if this was an actual rule or just a concerned employee? I said I understand that people sometimes don't care for bettas properly but I have been a betta mom for years and years... many have lived over 5 years. I'm savvy with water treatment and betta health. Her lecture was uncomfortable and I was very embarrassed. She let us leave with the fish anyway but clearly let us know she disapproved. If this is a real rule, it should be posted in the store and followed by all employees. If it is not a rule, it should not be brought up at the register."

"It was a nice pet store. I brought my two small children there just to see some pets, you know, do something different than go to the playground, and they loved seeing the pets here. We can't get pets yet as we are living in a hotel until we can get into an apartment, so the kids had a lot of fun."

"Our girls were desperate for a pet and we’re so excited to get Rocky the Betta fish! Jada was so helpful in getting us what we needed. She wrote out step by step instructions for us on the box. She was so kind to us and the kids. Thank you!"