Mental Health Solutions S.C. 7633 Ganser Way, Madison, WI 53719

"I am on several medications prescribed by the doctors here and my prescriptions are constantly mismanaged and not refilled, despite multiple requests. If you are on any sort of medication, avoid this place!!!!"

"I had an appointment set up for Dec 5th by the intake coordinator, Kendall, to talk to Nicole Dimond. When the time of the appointment came, I opened up the zoom link that they sent me. I waited 30 minutes until I gave up, and the therapist never came. I emailed Kendall and also called to leave a message. I have not been reached out to and have not heard any explanation as to why the therapist never showed up. I'm very disappointed and hope people avoid this place."

"Dr. Skenandore has been the most helpful psychiatrist I've ever had. His approach to treatment is a great mix of medication management and practical strategies. I feel like he listens and incorporates my feedback into my treatment. It's been very collaborative and a great experience. I've also never had a bad experience with the administrative staff as far as scheduling/canceling appointments or them getting back to me (whether by phone or through the portal)."

"The providers are pretty good, but awful I mean awful customer service. They never call you back, will bill you for appointments you did not make and I was dropped by my doctor because she didn’t agree with a med as well as because I missed appointments. I only missed appointments because I was in the hospital and didn’t know I had an appointment, or had no way to cancel. After an apology I was denied to come back even though I had no one to manage my meds. This clinic completely left me in the dark. I do not recommend at all"

"My family hadn't seen our therapist in months. The therapist left and a new one was hired to take their place. I then received three separate calls to schedule an appoint. I did not return their calls and assumed that if I did not call that they would stop calling. Then today I received a text reminding me of an appointment that I did not not schedule or authorize. Basically, someone in that office scheduled an appoint with out me knowing. If I had not cancelled that appointment promptly, myself and my insurance would have been billed for that appointment. I don't know who is managing their office staff but they have a lot of work to do. They are unprofessional and I will not be returning in the future."