Golden 1 Credit Union - Elk Grove Commons

"It seems like only recently the wait times to see a teller increased. I've come here before and I've heard costumers ask why there aren't arent more tellers to which the response was that they were at lunch. Don't come here after noon time unless you want to wait for a long line of customers to be served. I went earlier today and left immediately because there was inefficiently one teller servicing 10 people in line. Update 2/26/24: still bad."

"Expect to wait 45+ minutes if you need a teller between 11-1, after 4pm, anytime on a friday, saturday, or anytime during the first week of the month. I've been a G1 customer for 25 years, but service really started declining once they decided to become a big bank with a sports stadium. Covid only made things worse."

"They keep closing locations in town and lines have just gotten far to long at the remaining locations. Especially when you go in and they have less than half the windows being used by staff. If your looking to use a credit union in elk grove I would recommend SAFE. Lines are usually way better. I bank with both and as soon as I am done with my car loan I will be dropping my golden 1 account because visiting the bank shouldn't take an hour wait."

"This location has a new teller who is either incompetent or a possible scammer. I went in there today and wanted to withdraw some cash and the teller told me he could not match my ATM card with my driver license, strange."

"Christine and Keegan were amazing. We were frustrated that the other Golden 1 on Elk Grove would not help us because they said it takes more than 30 minutes. Christine fit us in and Keegan helped us figure everything out. We were going to close our account and move banks but Christine and Keegan went above and beyond. We will continue to bank here as long as they have employees like Christine and Keegan."