OneMain Financial

"One Main is exceptional in their process. Highest quality of customer service and speedy funding. Barbara was absolutely amazing. HIGHLY recommend."

"I took a loan out due to an emergency financial issue. They mailed me a letter with a may8 first payment date but took an unauthorized electronic payment on 4/25. Which set me back on my bills and caused an over draft fee. When I called to have this corrected they told me that the lady would write my loan originally was no longer with the company and that they would need to rewrite the loan. (It had only been 2 weeks). The last I spoke to on the phone was very apologetic and offer to refund me the payment and the overdraft fee. A week and a half later I’m still waiting on the return. I called today and just had them apply the payment to the May 8 date since they are taking so long to get my money back to me. And of coarse they have to mail me a check instead of putting the money back how they got it. Once this loan is paid I will never get another loan with this company. Poor business ethic imo."

"I set up my loan thru the 1800 number not the local store. The customer service during set up was amazing! However, I call this local office about questions on my account and the customer service is just ok. I feel like they are trying to get me off the phone asap and when they apologize for things their voice lacks any sincerity. I guess I'll try another local office to see if their service is any better. Can't wait for this loan to be paid off"

"I had a positive experience working with a particular individual at One-Man Financial a few years ago. Although I won't mention her name here, I would gladly provide a glowing review if the company inquires. She was professional and knowledgeable. This was my second loan with OneMain, and I was approved for more than I needed, which helped me consolidate debt and fund my trip to Japan. The loan specialist informed me that I could request a lower interest rate after demonstrating a history of timely payments. However, when I requested a lower interest rate two years later, my request was denied. It's disappointing when borrowers are led to believe that they can lower their interest rate, only to find out later that it isn't possible. Despite my on-time payments and discussing the matter with a specialist, I was informed that making such a request could negatively impact my credit score. While I understood the risks, I had been encouraged by OneMain to make the request. My advice is to be cautious and only borrow what you genuinely need. Do not request a lower interest rate, as it may not help and could even harm your credit score. Remember, if something sounds too good to be true, it probably is."

"First time with OneMain financial, and this is a very poor quality and bad experience!!! Why wouldn't I be disappointed? When they state their loan is for helping customers such as debt consolidation, being one of them. And now they have put me in more debt, they did not even make a proper payment towards my bills. They had so much time to make a one time payment, but now make my credit score and history look bad, let it be alone, I should of have taken care of it sooner. But I thought I was in good hand and can trust this business. I'll never recommend this business especially now sound like they can't do much for me anymore. Because of you guys, I now have a penalty late fees, and my score is going to be affected. Handle your business better in the future."