Chase Bank,

8725 Elk Grove Blvd, Elk Grove, CA 95624, United States

"Customer service is friendly and efficient. Not as handicap friendly with multiple issues. If you asre in need of handicap services use the drive-thru. Parking is incorrectly laid out and at times dangerous. No marked walkway from parking into bank. ATM parking isn't marked nor are the handicap signs."

"Unprofessional is an understatement for this bank. The representatives here will not only talk over you but LIE straight to your face. I had deposited a check that was already cleared and they LIED straight to my face saying there was insufficient funds from the check maker’s bank while refusing to acknowledge the evidence that I had provided showing them otherwise. After being exposed of their lies, they called the cops on me for doing absolutely nothing wrong."

"I can see why this branch has a 2.4 rating. My wife and I walked in just before 930 on a Saturday morning. The branch was empty except for 1 customer inside. We started to walk over to a gentleman at his desk who we noticed was sitting with his computer off, cell phone in hand and seemed to be texting, on Facebook or something like that, either way was on his personal phone and not working. It looked like he wasn’t doing anything, and we were a customer in need so we approached him. As we started to walk over to him a woman at the tellers desk didn’t say ‘hello’ but rather, “do you have an appointment?” My wife said “No, but it looks like he’s available.” She responded and said ‘let me call and see if he’s free.’ So we’re standing in the middle, teller is at our left and the gentleman is on our right as we watch her pick up the phone, call him and watch him answer. They got off the phone, he then walks over to us and says “I have an appointment soon.” He didn’t even know what we were coming on for which was simply to add my wife to my existing account. He preceded to explain that it takes a long time to open up an account when my wife explained to him we didn’t want to open another account. He then rolled his eyes and repeated himself when Ernesto Martinez walked over and told us “Hey guys I’ll take care of you, no problem. how are you doing?… what can I do for you….mind you that one customer just left Ernesto’s desk. That’s the difference in the level of service that Ernesto provides versus the other two employees at this branch. Ernesto blew us away and completely turned around our experience. He was personable, funny, intelligent, and handled our needs in under 30 min. As we got up to leave, we saw the first non-working gentleman’s appointment arrive as he greeted them. Thank you Ernesto for showing up to work. And to CHASE, you might want to hire people that want to do the same, even if it’s a Saturday. This would’ve been a 5 star review if it wasn’t for the rude employees, because Ernesto is a phenomenal asset to this branch."

"The staff very unprofessional. To sum everything up they would not help our situation in any shape way or form. I don't understand, the chase bank are quick to take your money. There legal department is garbage. im sorry they really don't know how to do there job. There quik to put a leave on your account, but to take it off they will push almost every one of your buttons."

"I really don't like going into this particular Chase branch because of the terrible customer service. The 1 STAR REVIEWS are true, I have had bad experiences before with Chase employees from this branch in the past, not just today. The staff and the manager are lazy. The people working at this branch would rather hang out behind the glass talking and joking amongst themselves than to help us customers who bank with Chase. To those of you reading this review, listen to me, the staff working there are not interested in assisting you. I was in this particular branch today, 5/17/2022, wanting assistance with a bank to bank money transfer and although there were no customers inside the bank at the time, I would told to wait until someone gets back from lunch. At the time I was told this, there were two bank employees behind the counter just standing there, not helping anyone... and one of these employees was the manager. Chase, GET RID OF THESE PEOPLE, these lazy employees are ruining your good standing with the Elk Grove community."