Spruce Apartments 655 South Fair Oaks Avenue, Sunnyvale, CA 94086

"We’ve been living here for 6 years now. The staff is nice and pretty responsive. The amazon lockers and the package room are very convenient. The complex even has tennis courts. The gym is nice, but it’s not sufficient if you are serious about weight training. The pool is heated, which is nice in the winter. I love the landscaping, with all the old trees. The building has elevators and each unit has AC. The area is very convenient and close to El Camino and a 15 minute walk from Downtown Sunnyvale."

"My partner has lived in the complex for 2-3 years and shared his/her experience with me: -They recently changed the water fee to having all the complex uses divided by the number of units. They sent an email threatening them to comply or their credit score would be hurt. I have never heard of any apartment complex threatening their tenants in such a way. This led me to post the experience and while keeping his/her identity anonymous. -The neighborhood has prevalent crime and theft. As other reviews have stated, multiple tenants have had their wheels stolen on multiple occasions (as the renters parking is not secured at all). -Hot water availability usually fluctuates over the week. -As everyone else has complained, I can confirm that the walls are extremely thin and everything can be heard. Some neighbors decide to have their dogs on the balcony alone all day long and barking is nonstop. Many have sound systems that can be heard at all times so be prepared for your sleep to be disturbed. While the amenities are great, the details mentioned here have a great impact on your quality of life, especially over long periods. It's better to spend a little more and invest your time and money somewhere safer and with a higher quality of life."

"I've lived at Spruce since 2019 but soon to move out. The first impression with the staff wasn't the best but they have approved over time. Overall, it's been such a great experience. Each home comes with a garage parking, essential appliances, wood floor, and modern look. The communal space includes gym, swimming pool, hot tub, game rooms, lounge, and tennis courts!! They do a great job maintaining beautiful landscape, communal amenities, and each home. The leasing office staffs are very responsive and helpful when I needed help. I love that they implemented technology like resident portal software, Amazon lockers for packages, and smart lock product throughout the entire community. These not only really bring convenience for the tenants but also more security. A couple of drawbacks, since this area is in the heart of silicon valley, rent is pretty high. And this city is not bus friendly. There are times when loud jets fly over the property. Anyway, I'd DEFINITELY RECOMMEND this apartment for any individual, a couple, or a family. It's worth it!"

"Hey, a year ago I was looking for an apartment and found this great place. But unfortunately I checked the reviews on Google maps and other sites and everything looks so sad. I mean, as you can see, the rating is 3.7, but trust me, that's not even true. We lived here for over a year and it was a great time: the area is large (you can easily and safely walk around and inside the residential complex), the amenities are very good: tennis courts, a hot tub, swimming pools, gardens, a games room and other cozy places. You have the option to book the amenities and throw a big party for your friends (like we did many times). I agree that the neighbors can be loud sometimes and the ceilings and walls are thin. But we lived in the Heatherwood building on the 3rd floor, so we never complained about noise, everything was calm. And the staff is amazing, I love everyone in this community. They were very friendly, helpful in every situation and careful. The cleaners, plumbers and other workers were professional. Many thanks to the guys for your wonderful work! Overall: worth it, 8/10! The price is really affordable. If you check the apartment market nearby, you will be shocked at how cheap the property is for such a service. Highly recommend! We moved out only because we were looking for another location and right now also we are living in Prometheus apartments."

"Moving to the US during a pandemic was hard, but the Spruce team made it a seamless experience. I had extremely strict criteria for housing and Spruce met all of them: 1. safe (located by large street) 2. quiet 3. unit with full hardwood 4. In-unit washer and dryer 5. Close to grocery stores 6. Responsive management team in case issues arise 7. In-unit a/c in BOTH bedroom and living room (surprisingly don't need to use it because there are many trees around) Few words to describe Spruce management team (especially with Chris and Jeff, who I dealt with most): 1. Patient: I started looking for housing in March but ended up signing in June as I was stuck in Canada. I had sent likely 50+ emails to the team and each time, they answered with detail, clarity, and empathy. They weren't pushy sales people. I brought up many concerns from reading reviews and the team responded with action plans and accommodations. This included ensuring that my unit was inspected for pests prior to move in, in order to provide a peace of mind. 2. Responsive: I got three days to complete my move in checklist. I spoke with a rep called Alex on the phone and asked many clarifying questions about the checklist. Not only did he patiently respond, he also requested maintenance to fix certain issues and this was resolved on the same day. For example, the dishwasher tray had rust (got a new replacement), the closet door didn't close properly (instantly fixed), the smoke detector randomly went off at night while sleeping (new replacement). Days after, I had other requests sent in and the maintenance team came on the same day. The management team always responds to their emails in a very timely manner. Management is working on package/parcel process (as they have been missing). Management is acting quickly and responsively to provide a consolidated area with cameras for carriers to leave packages as a temporary solution. I am impressed with their problem solving and look forward to a permanent solution. Overall review of property so far: Neighbours are quiet. People respect quiet hours and are expected to adhere to it. The property has amazing amenities such as pool and tennis court. Things to Consider: 1) third floor- I am glad I selected third floor as I have no issues with sound 2) hardwood- some units aren't fully hardwood. I am glad to select a fully hardwood unit as it seems newer and easier to clean Some cons but aren't a deal-breaker: 1) as someone has mentioned before, the shower heads aren't high enough. I am only 5'6 and my head can touch the shower head I highly recommend Spruce to others and I hope to continue to have an amazing experience!"